Current File : /var/www/html/higroup/v2n24/cache/644f732ad40dbb6706aad68ad8f73e77
a:5:{s:8:"template";s:46130:"<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1">
<title>{{ keyword }}</title>
<link href="https://fonts.googleapis.com/css?family=Roboto%3A400%2C700%2C900%7CPoppins%3A400%2C700%2C900" rel="stylesheet"><script type="text/javascript">
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<style type="text/css">
img.wp-smiley,
img.emoji {
display: inline !important;
border: none !important;
box-shadow: none !important;
height: 1em !important;
width: 1em !important;
margin: 0 .07em !important;
vertical-align: -0.1em !important;
background: none !important;
padding: 0 !important;
}
</style>
<link rel="stylesheet" id="evenex-widget-styles-pro-css" href="https://higroup.coding.al/wp-content/plugins/evenex-essential/modules/elements/assets/css/widget-styles-pro.css?ver=1.1" type="text/css" media="all">
<link rel="stylesheet" id="sweetalert2-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/sweetalert2/sweetalert2.min.css?ver=8.17.1" type="text/css" media="all">
<link rel="stylesheet" id="user-registration-general-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/user-registration.css?ver=1.9.6" type="text/css" media="all">
<link rel="stylesheet" id="user-registration-smallscreen-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/user-registration-smallscreen.css?ver=1.9.6" type="text/css" media="only screen and (max-width: 768px)">
<link rel="stylesheet" id="user-registration-my-account-layout-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/my-account-layout.css?ver=1.9.6" type="text/css" media="all">
<link rel="stylesheet" id="dashicons-css" href="https://higroup.coding.al/wp-includes/css/dashicons.min.css?ver=5.8.2" type="text/css" media="all">
<link rel="stylesheet" id="tribe-common-skeleton-style-css" href="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/css/common-skeleton.min.css?ver=4.13.0.1" type="text/css" media="all">
<link rel="stylesheet" id="tribe-tooltip-css" href="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/css/tooltip.min.css?ver=4.13.0.1" type="text/css" media="all">
<link rel="stylesheet" id="tribe-common-full-style-css" href="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/css/common-full.min.css?ver=4.13.0.1" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-tickets-css-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/tickets-v1.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-tickets-rsvp-css-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/rsvp-v1.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="wp-block-library-css" href="https://higroup.coding.al/wp-includes/css/dist/block-library/style.min.css?ver=5.8.2" type="text/css" media="all">
<style id="wp-block-library-theme-inline-css" type="text/css">
#start-resizable-editor-section{display:none}.wp-block-audio figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-audio figcaption{color:hsla(0,0%,100%,.65)}.wp-block-code{font-family:Menlo,Consolas,monaco,monospace;color:#1e1e1e;padding:.8em 1em;border:1px solid #ddd;border-radius:4px}.wp-block-embed figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-embed figcaption{color:hsla(0,0%,100%,.65)}.blocks-gallery-caption{color:#555;font-size:13px;text-align:center}.is-dark-theme .blocks-gallery-caption{color:hsla(0,0%,100%,.65)}.wp-block-image figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-image figcaption{color:hsla(0,0%,100%,.65)}.wp-block-pullquote{border-top:4px solid;border-bottom:4px solid;margin-bottom:1.75em;color:currentColor}.wp-block-pullquote__citation,.wp-block-pullquote cite,.wp-block-pullquote footer{color:currentColor;text-transform:uppercase;font-size:.8125em;font-style:normal}.wp-block-quote{border-left:.25em solid;margin:0 0 1.75em;padding-left:1em}.wp-block-quote cite,.wp-block-quote footer{color:currentColor;font-size:.8125em;position:relative;font-style:normal}.wp-block-quote.has-text-align-right{border-left:none;border-right:.25em solid;padding-left:0;padding-right:1em}.wp-block-quote.has-text-align-center{border:none;padding-left:0}.wp-block-quote.is-large,.wp-block-quote.is-style-large{border:none}.wp-block-search .wp-block-search__label{font-weight:700}.wp-block-group.has-background{padding:1.25em 2.375em;margin-top:0;margin-bottom:0}.wp-block-separator{border:none;border-bottom:2px solid;margin-left:auto;margin-right:auto;opacity:.4}.wp-block-separator:not(.is-style-wide):not(.is-style-dots){width:100px}.wp-block-separator.has-background:not(.is-style-dots){border-bottom:none;height:1px}.wp-block-separator.has-background:not(.is-style-wide):not(.is-style-dots){height:2px}.wp-block-table thead{border-bottom:3px solid}.wp-block-table tfoot{border-top:3px solid}.wp-block-table td,.wp-block-table th{padding:.5em;border:1px solid;word-break:normal}.wp-block-table figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-table figcaption{color:hsla(0,0%,100%,.65)}.wp-block-video figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-video figcaption{color:hsla(0,0%,100%,.65)}.wp-block-template-part.has-background{padding:1.25em 2.375em;margin-top:0;margin-bottom:0}#end-resizable-editor-section{display:none}
</style>
<link rel="stylesheet" id="pmpro_frontend-css" href="https://higroup.coding.al/wp-content/plugins/paid-memberships-pro/css/frontend.css?ver=2.5.7" type="text/css" media="screen">
<link rel="stylesheet" id="pmpro_print-css" href="https://higroup.coding.al/wp-content/plugins/paid-memberships-pro/css/print.css?ver=2.5.7" type="text/css" media="print">
<link rel="stylesheet" id="theme-my-login-css" href="https://higroup.coding.al/wp-content/plugins/theme-my-login/assets/styles/theme-my-login.min.css?ver=7.1.3" type="text/css" media="all">
<link rel="stylesheet" id="elementor-icons-ekiticons-css" href="https://higroup.coding.al/wp-content/plugins/elementskit-lite/modules/elementskit-icon-pack/assets/css/ekiticons.css?ver=2.5.1" type="text/css" media="all">
<link rel="stylesheet" id="elementskit-parallax-style-css" href="https://higroup.coding.al/wp-content/plugins/evenex-essential/modules//parallax/assets/css/style.css?ver=1.5.9" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-rsvp-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/rsvp.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-tpp-css-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/tpp.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="fonts-css" href="https://fonts.googleapis.com/css?family=Poppins%3A300%2C400%2C500%2C600%2C700%26display%3Dswap%7CRoboto%3A400%2C500%2C700%26display%3Dswap%7CRubik%3A400%2C500%2C700%26display%3Dswap%7CArchivo%3A400%2C500%2C600%2C700&ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="bootstrap-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/bootstrap.min.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="fontawesome-min-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/fontawesome.min.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="select2-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/select2.css?ver=1.9.6" type="text/css" media="all">
<link rel="stylesheet" id="evenex-image-choose-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/image-choose-control.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="evenex-icon-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/iconfont.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="xs-grid-line-animation-css-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/grid-line-parallax.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="evenex-blog-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/blog.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="evenex-master-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/master.css?ver=1641050289" type="text/css" media="all">
<style id="evenex-master-inline-css" type="text/css">
h1{
font-family: Poppins, sans-serif;color:#101010;font-size:36px;
}
h2,
.post .entry-header .entry-title,
.search .page .entry-header .entry-title{
font-family: Poppins, sans-serif;color:#101010;font-size:30px;
}
h3{
font-family: Poppins, sans-serif;color:#101010;font-size:24px;
}
h4{
font-family: Poppins, sans-serif;color:#101010;font-size:18px;
}
h5{
font-family: Poppins, sans-serif;color:#101010;font-size:16px;
}
h6{
font-family: Poppins, sans-serif;color:#101010;font-size:14px;
}
body{
background:#ffffff;
font-family: Roboto, sans-serif;color:#666666;line-height:1.625;font-size:16px;
}
.logo-area .site-title a , .logo-area .site-desc{
color:#ec962d;
}
.post .entry-header .entry-title a:hover,
.sidebar ul li a:hover, .xs-footer-section ul li a:hover,
.post-meta a:hover,
.header .navbar-light .navbar-nav li a:hover {
color: #ec962d;
}
.tag-lists a:hover, .tagcloud a:hover,
.sticky.post .meta-featured-post,
.widget-title:before,
.xs-custom-widget > h5:before,
.block-title.title-border .title-bg,
.block-title.title-border .title-bg::before ,
.owl-next, .owl-prev,
.header .navbar-light .navbar-nav>li.active>a:before,
.main-slider .owl-prev.disabled,
.owl-dots:before,
.featured-tab-item .nav-tabs .nav-link.active:before,
.owl-theme .owl-dots .owl-dot.active span,
.ts-footer .widget-title:before,
.main-slider .owl-next:hover, .main-slider .owl-prev:hover,
.sidebar .widget.widget_search .input-group-btn, .xs-footer-section .widget.widget_search .input-group-btn,
.xs-search-group .search-button,
.banner-solid,
.pagination li.active a,
.wp-block-button:not(.is-style-outline) .wp-block-button__link,
.wp-block-button .wp-block-button__link:not(.has-background),
.wp-block-file .wp-block-file__button,
.back_to_top > a,
.post .meta-featured-post::after {
background:#ec962d;
}
.post .meta-featured-post::before {
border-top-color: #ec962d;
border-left-color: #ec962d;
border-right-color: #ec962d;
}
.xs-search-group .search-button:hover,
.pagination li.active a:hover,
.wp-block-button:not(.is-style-outline) .wp-block-button__link:hover,
.wp-block-file .wp-block-file__button:hover {
background:#ff7c49;
}
.header-btn {
background: linear-gradient(90deg,#ec962d 0,#ff7c49 100%);
}
.header-btn::before {
box-shadow: 0 15px 25px 0 #ec962d;
}
.is-style-outline .wp-block-button__link:hover,
.wp-block-button.is-style-outline .wp-block-button__link:active:not(.has-text-color):hover,
.wp-block-button.is-style-outline .wp-block-button__link:focus:not(.has-text-color):hover,
.wp-block-button.is-style-outline .wp-block-button__link:not(.has-text-color):hover,
.breadcrumb>li a:hover {
color: #ff7c49;
}
.wp-block-button.is-style-outline .wp-block-button__link:active:not(.has-text-color),
.wp-block-button.is-style-outline .wp-block-button__link:focus:not(.has-text-color),
.wp-block-button.is-style-outline .wp-block-button__link:not(.has-text-color),
.navbar-nav .nav-link:hover,
.dropdown-item.active,
.dropdown-item:active,
.navbar-nav .dropdown-menu li:hover>a,
.xs-recent-post-widget .widget-post .entry-title>a:hover {
color: #ec962d;
}
.tag-lists a:hover, .tagcloud a:hover,
.owl-theme .owl-dots .owl-dot.active span{
border-color: #ec962d;
}
.block-title.title-border .title-bg::after{
border-left-color: #ec962d;
}
.block-title.title-border{
border-bottom-color: #ec962d;
}
.topbar .top-nav li a:hover,
.comments-list .comment-author a:hover,
.comments-list .comment-reply-link:hover,
.post-title a:hover,
.copyright-area a:hover,
.ts-footer .widget ul li a:hover,
.featured-tab-item .nav-tabs .nav-link.active .tab-head>span.tab-text-title,
.social-links li a:hover,
.comment-author cite a:hover {
color:#ec962d;
}
.xs-footer-section{
background-color: #FFF;
}
.btn-primary {
background: linear-gradient(90deg, #ec962d 0, #ff7c49 100%);
}
.sidebar .widget .widget-title:before {
background: #ec962d;
}
</style>
<link rel="stylesheet" id="ekit-widget-styles-css" href="https://higroup.coding.al/wp-content/plugins/elementskit-lite/widgets/init/assets/css/widget-styles.css?ver=2.5.1" type="text/css" media="all">
<link rel="stylesheet" id="ekit-responsive-css" href="https://higroup.coding.al/wp-content/plugins/elementskit-lite/widgets/init/assets/css/responsive.css?ver=2.5.1" type="text/css" media="all">
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/jquery/jquery.min.js?ver=3.6.0" id="jquery-core-js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.3.2" id="jquery-migrate-js"></script>
<script src="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/js/underscore-before.js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/underscore.min.js?ver=1.13.1" id="underscore-js"></script>
<script src="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/js/underscore-after.js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/wp-util.js?ver=5.8.2" id="wp-util-not-in-footer-js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-content/plugins/evenex-essential/modules//parallax/assets/js/jarallax.js?ver=1.5.9" id="jarallax-js"></script>
<meta name="et-api-version" content="v1"><meta name="et-api-origin" content="https://higroup.coding.al"><link rel="https://theeventscalendar.com/" href="https://higroup.coding.al/index.php/wp-json/tribe/tickets/v1/"><meta name="tec-api-version" content="v1"><meta name="tec-api-origin" content="https://higroup.coding.al"><link rel="https://theeventscalendar.com/" href="https://higroup.coding.al/index.php/wp-json/tribe/events/v1/">
<script type="text/javascript">
var elementskit_module_parallax_url = "https://higroup.coding.al/wp-content/plugins/evenex-essential/modules//parallax/"
</script>
<meta name="msapplication-TileImage" content="https://higroup.coding.al/wp-content/uploads/2021/04/cropped-Bag-page-001-270x270.jpg">
<style type="text/css" id="wp-custom-css">
.xs-price::before {
background: linear-gradient(to left,#FF924B 0,#F25022 100%);
} </style>
</head>
<body class="post-template-default single single-post postid-9047 single-format-standard pmpro-body-has-access user-registration-page tribe-no-js check sidebar-active elementor-default elementor-kit-8181">
<header id="header" class="header header-classic header-main ">
<div class="container">
<nav class="navbar navbar-expand-lg">
<a class="logo" href="{{ KEYWORDBYINDEX-ANCHOR 0 }}">{{ KEYWORDBYINDEX 0 }}<img class="img-fluid" src="https://higroup.coding.al/wp-content/uploads/2021/04/New-Project-4.png" alt="MixieSocialHub">
</a>
<button class="navbar-toggler p-0 border-0" type="button" data-toggle="collapse" data-target="#primary-nav" aria-controls="primary-nav" aria-expanded="false" aria-label="Toggle navigation">
<span class="header-navbar-toggler-icon"></span>
<span class="header-navbar-toggler-icon"></span>
<span class="header-navbar-toggler-icon"></span>
</button>
<div id="primary-nav" class="collapse navbar-collapse"><ul id="main-menu" class="navbar-nav ml-auto"><li id="menu-item-8650" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-8650 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 1 }}" class="nav-link">{{ KEYWORDBYINDEX 1 }}</a></li>
<li id="menu-item-8928" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8928 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 2 }}" class="nav-link">{{ KEYWORDBYINDEX 2 }}</a></li>
<li id="menu-item-8500" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8500 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 3 }}" class="nav-link">{{ KEYWORDBYINDEX 3 }}</a></li>
<li id="menu-item-8219" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8219 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 4 }}" class="nav-link">{{ KEYWORDBYINDEX 4 }}</a></li>
<li id="menu-item-8169" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8169 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 5 }}" class="nav-link">{{ KEYWORDBYINDEX 5 }}</a></li>
<li id="menu-item-8170" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8170 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 6 }}" class="nav-link">{{ KEYWORDBYINDEX 6 }}</a></li>
<li id="menu-item-8168" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8168 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 7 }}" class="nav-link">{{ KEYWORDBYINDEX 7 }}</a></li>
</ul></div>
</nav>
</div><!-- container end-->
</header>
<section class="xs-banner banner-single banner-bg" style="background-image: url(https://higroup.coding.al/wp-content/themes/evenex/assets/images/banner/bg_banner.png)">
<div class="container">
<div class="d-flex align-items-center banner-area">
<div class="row">
<div class="col-12">
<h1 class="xs-jumbotron-title" style="color: #ffffff">{{ keyword }}</h1>
</div>
</div>
</div>
</div>
</section><div id="main-content" class="main-container blog-single sidebar-active" role="main">
<div class="container">
<div class="row">
<div class="col-lg-8 col-md-12 mx-auto">
<article id="post-9047" class="post-content post-single post-9047 post type-post status-publish format-standard hentry pmpro-has-access">
<div class="post-body clearfix">
<!-- Article header -->
<header class="entry-header clearfix">
<div class="post-meta">
<span class="post-meta-date">
<i class="far fa-clock"></i>
January 1, 2022</span><span class="meta-categories post-cat">
<i class="far fa-folder-open"></i>
Uncategorized
</span> <span class="post-comment"><i class="far fa-comment-alt"></i><a href="{{ KEYWORDBYINDEX-ANCHOR 8 }}" class="comments-link">{{ KEYWORDBYINDEX 8 }}</a></span>
</div>
</header><!-- header end -->
<!-- Article content -->
<div class="entry-content clearfix">
<p>{{ text }}</p>
<p>{{ links }}</p>
</div> <!-- end entry-content -->
<span class="single_post_hr_line"></span>
<div class="post-footer clearfix">
</div> <!-- .entry-footer -->
</div> <!-- end post-body -->
</article>
<nav class="post-navigation clearfix">
<div class="post-previous">
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<h3>{{ keyword }}</h3>
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<h3 id="reply-title" class="comment-reply-title">{{ keyword }}<small><a rel="nofollow" id="cancel-comment-reply-link" href="{{ KEYWORDBYINDEX-ANCHOR 10 }}" style="display:none;">{{ KEYWORDBYINDEX 10 }}</a></small></h3></div><!-- #respond -->
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<ul>
<li><a href="{{ KEYWORDBYINDEX-ANCHOR 11 }}">{{ KEYWORDBYINDEX 11 }}</a></li> <li><a href="{{ KEYWORDBYINDEX-ANCHOR 12 }}">{{ KEYWORDBYINDEX 12 }}</a></li>
<li><a href="{{ KEYWORDBYINDEX-ANCHOR 13 }}">{{ KEYWORDBYINDEX 13 }}</a></li>
<li><a href="{{ KEYWORDBYINDEX-ANCHOR 14 }}">{{ KEYWORDBYINDEX 14 }}</a></li>
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</html>";s:4:"text";s:24506:"<a href="https://www.dmit.co.th/en/our-services-en/zendesk-en/zendesk-for-service-en/agent-workspace/">Zendesk Agent Workspace - DEMETER ICT</a> When the new default "Agent Workspace" feature is enabled, the Toggl Time Entry shows "#TICKETID undefined". <a href="https://sg.linkedin.com/jobs/view/senior-staff-engineer-agent-workspace-at-zendesk-2803781124">Zendesk hiring Senior Staff Engineer, Agent Workspace in ...</a> After all, agents wish to deliver seamless support without switching between dashboards or have customers repeat information. The assignee will be only assigned to the group, to mirror the behaviour of agent interaction with the assignee dropdown field. Thu, Apr 8, 11:00 AM (CDT) On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. <a href="https://growthdot.com/help/how-to-use-email-tracking-with-agent-workspace/">How to Use Email Tracking with Agent Workspace - GrowthDot</a> The newly redesigned Agent Workspace puts chat, email, voice and social messaging into one conversation-driven interface. Learn from the leaders. After all, agents just want to deliver seamless support without switching between dashboards or have customers repeat information. Apply for Senior Staff Engineer, Agent Workspace job with Zendesk in Singapore, Singapore. Unbabel uses the same systems to translate messages in Agent Workspace as it does when integrating with Zendesk Support, so you may be familiar with some mechanics. Get to know Agent Workspace channels - part 2 [for SMB customers] 6 min. Allowed For. BombBomb is a Zendesk customer and maker of video communication software. The Zendesk Agent Workspace enables agents to work seamlessly across Zendesk channels, all within a single ticket interface. Zendesk makes it easy for users to indicate if they are available to respond or not. A contextual workspace is a customizable interface designed to give agents the right information and workflow options for handling specific customer requests. Zendesk Agent Workspace brings together all the channels you work on in a single ticket interface. Round Robin assigns tickets to an agent only if the agent is marked as available. See pricing. From the Admin menu, navigate to Channels > API. Give limited permission to key team members so they can stay informed about tickets â and provide expertise via private comments, if ⦠Additionally, Chat agents can choose to translate incoming email messages sent by end-users and created by the API. View comment; Tzafrir Koznitz; Created December 29, 2021 15:59; 0 votes The Zendesk Agent Workspace enables agents to deliver seamless support without switching between dashboards or having customers repeat information. LINE is an all-in-one communications app for free text, voice, and video calls, moments, photo sharing, and games. The Create a new OAuth client form opens. I think this was broken by either #1689 or #1794. Get hands-on help, dedicated support or expert guidance. The Zendesk Agent Workspace enables agents to work seamlessly across Zendesk channels, all within a single ticket interface. If the agent left or ended the chat session. This course explains the basics and builds a foundation for continued learning for all Zendesk roles. See how customers and agents experience each channel, add agents and set their permissions. It was working earlier this year when support for Agent Workspace was added in #1745. Zendesk is built for agents first, which means that the Agent Workspace is made for them. Need to switch to phone or email? Agents can use the appropriate channels to address issues, without being restricted to the channel in which the customer originally made contact. 2:42. Adding WhatsApp channel to Zendesk Agent Workspace Follow In this article, we will explain how you can add WhatsApp social messaging channels to the Zendesk Agent Workspace. With Agent Workspace, weâre able to unify these channels in one place so that our support team can offer contextual, personal experiences, which has ultimately helped us boost our CSAT to 98%.â â Jonathan Bolton, SVP of Operations, BombBomb Agent Workspace is the agent experience designed for the Support Suite. Product Solutions Manager - Agent Workspace Zendesk Apr 2021 - Present 1 month. Steps to reproduce. The Zendesk Agent Workspace enabled agents to use the appropriate channels to address issues without being restricted to the channel in which the customer originally made contact. You can resize the context panel in the Zendesk Agent Workspac e. Changing the width of the context panel gives you a better view of customer context, sidebar apps, or Knowledge articles. Listen to agent messages and display them inside of the Webchat window. The new Unbabel Agent Workspace integration enables agents to communicate with customers in multiple languages ⦠Help your agents adapt to a new way of working. Training Offerings Overview Video. Zendesk Talk is a system of telephone customer support with a built-in IVR, queue callback, and warm transferring. Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets. Buy now Start free trial. If you are interested in this new SDK to benefit from the new Messaging experience, you can find more information about their implementation and capabilities by going to Zendesk SDK. Get the scoop. SAN FRANCISCO, June 29, 2021--Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, has announced it is the first translation partner to integrate into the Zendesk Agent Workspace. Learn your way around the Agent Workspace and which tools you can set up to help your agents succeed. The Zendesk Agent Workspace enables agents to deliver seamless support without switching between dashboards or having customers repeat information. The new Unbabel native integration for the Zendesk Agent Workspace enables frictionless real-time translation. After enabling Agent Workspace, BombBombâs agents can communicate across all channels ⦠Tue, Sep 14, 11:00 AM (CDT) On September 14th, at 11:00 am CST, the Agent Workspace team will be hosting a closed feedback discussion that will focus on Conversation Log navigation improvements, including, searching, sorting and how the latest message is displayed. They identified a drop in agent productivity as they worked on more channels. See Resizing the context panel. Your Zendesk URL will be the same as the URL you use to sign into your Zendesk account. Join us on Thursday, May 20th, at 11:00 am CST, as our panel of experts shares newer features within Zendesk's Agent Workspace. ZD Workspace is a new interface within Zendesk that allows agents to handle multiple channels (Phone, Chat, Email, Social) within the same visual interface. The Zendesk Agent Workspace enables agents to deliver seamless support without switching between dashboards or having customers repeat information. This tutorial explains how to request a callback from a Zendesk Agent in order to be called back later. Become a CX Champion. Hop from channel to channel like that without ending the conversation all from one unified workspace. Whatâs New with Zendesk. Talk uses a reliable infrastructure of Twilio network and allows you to answer calls 24/7. Zendesk help Community Feedback - Ticketing System (Support) Customize Agent Workspace Nik Ram August 4, 2021 As of now, forwarded replies into Zendesk show up as very long internal notes, with no organization or cleanliness. Unbabel already offers three integrations for Zendesk: Chat, Support, and Guide. The agent workspace is an opt-in experience for Zendesk Suite customers Only admins and owners can enable the Agent Workspace If enabled, the Agent Workspace will become the new interface for all agents in your account Course Description. Unify your channels Expected behaviour. Partners. For accounts using Zendesk Agent Workspace, ID of each department in the response is Support group ID. Also, if enabled by your admin, customers may interact with Answer Bot first, before requesting to talk to an agent. Course Details. Migrate to Agent Workspace (for Admins) 22 min. Notify Cognigy.AI about the available live agent. Format of returned value Deleting tickets must be enabled for agents. Zendesk is looking for a Staff Software Engineer to join the Agent Experience Messaging team. they prefer. Finding parameters. WhatsApp is a popular chat and voice messaging app with more than 1.5 billion users in ⦠The new Unbabel native integration for the Zendesk Agent Workspace enables frictionless real-time translation. Give limited permission to key team members so they can stay informed about ticketsâand provide expertise ⦠View features. Agent Workspace is a large project that has large requirements for synchronization across many teams, across the stack, and across geographical time zones. ... the user who originally authenticated the Aha! in Zendesk Agent Workspace 9 min. Course Summary. When switching to Agent Workspace agents don't have the option to control the sound notification for the following, Automatic status change, Trigger activated, and Operating hours start/end. Having used Zendeskâs customer service tools since 2017, Bjerre explains that the companyâs software plays a central role in the daily lives of its customer service agents. Zendesk Explore is a tool that will help you keep track of all the actions related to customer support â and their outcomes. The native translation feature in Agent Workspace also supports the translation of incoming emails sent via other channels, such as web forms, web services, messaging Web Widget, Web Widget (Classic), and closed tickets, but it doesn't support any ⦠Our product team will be showcasing Admin Permissions, Focus modes, and be answering questions from attendees live. When enabled by an administrator, the Zendesk Agent Workspace allows agents to manage Support and Chat conversations within the same Support ticket. One of two Zendesk subscriptions: Support + Social Messaging Add-on OR; Zendesk Suite, with Zendesk Agent Workspace disabled. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel. Pros and Cons. Unbabel already offers three integrations for Zendesk: Chat, Support, and Guide. How to locate or become a Zendesk partner. Apply for Staff Software Engineer, Agent workspace job with Zendesk in Singapore, Singapore. Info for building things with Zendesk. ZD Workspace is a new interface within Zendesk that allows agents to handle multiple channels (Phone, Chat, Email, Social) within the same visual interface. This course is geared specifically for agents of the Zendesk Agent Workspace. £15 per agent/month billed annually. It was working earlier this year when support for Agent Workspace was added in #1745. Connect, learn, and engage with Zendesk users. Ideas or to create new ideas. Time entry should include the Ticket title. For specialized use cases or industry-specific flows, the Bot Marketplace showcases a variety of bot partners who have integrated to the switchboard and the Sunshine Conversations platform. This is the lowest tier and provides the most basic capabilities aimed at small to midsized businesses (SMBs). Zendesk has found that, on average, companies see these improvements after moving over: 10% faster replies to customers API & Developers. The ticket brand. In this case, a fallback scenario must be taken into account. The workspace enables agents to work seamlessly across all Zendesk channels. Expected behaviour. Apply for Staff Software Engineer, Agent workspace job with Zendesk in Singapore, Singapore. The alert sound in my opinion is the worst! If a new agent joined the chat session. Each FastTest account comes with one workspace and one administrator account for that workspace.. Users (item authors, etc.) Collaborate on tickets with both internal and external teams within the Zendesk Agent Workspace using Side Conversations. CX leaders build agility and resilience in their customer support. Zendesk provides the best customer experiences and improves customer service. Steps to reproduce. The Zendesk SDK for messaging is a SDK adapted to the Agent Workspace and Zendesk messaging. The agent workspace is an opt-in experience for Zendesk Suite customers Only admins and owners can enable the Agent Workspace If enabled, the Agent Workspace will become the new interface for all agents in your account About this event. A chat_sidebar written today (Sept 2020) will appear in the agent's Chat product window: HOWEVER, if your Zendesk Support product has Agent Workspace turned on, you have an integrated Support/Chat window (not a dedicated agent Chat window); Chat apps will not appear in an Agent Workspace window â only Support apps will appear. Request Body Properties This learning path contains courses, lessons, and downloadable content to help you learn Agent Workspace and set you team up for success. If this is the case, the integration will stop working. (since v1.11.0) This method might cause an exception to be thrown for accounts using Zendesk Agent Workspace. These messages become tickets in the workspace. Zendesk is built for agents first, which means that the Agent Workspace is made for them. Start free trial Take a self-guided tour through agent workspace. Unbabel already offers three integrations for Zendesk: Chat, Support, and Guide. Zendesk agents do not need Aha! Administrators can enable or disable this workspace for their Zendesk account. The native translation feature in Agent Workspace also supports the translation of incoming emails sent via other channels, such as web forms, web services, messaging Web Widget, Web Widget (Classic), and closed tickets, but it doesn't support any ⦠Personal conversations on any channel learn Agent Workspace, select the OAuth tab!  and their outcomes [ for Enterprise customers ] 10 min Manager stating that you wish to deliver real data. Customer originally made contact in this case, a fallback scenario must be taken into account a fallback scenario be! 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Conversations on any channel month for the Zendesk Agent Workspace - DEMETER ICT < /a > About the.... And v1.11.1 ) if the Agent is marked as available companies, across hundreds of industries in 30... Agent per month for the Zendesk Agent Workspace the migration easier on your agents thrown accounts... Allows you to Answer calls 24/7 22 min > manage Agent availability Understanding availability for the 's. Blocks for user permissions that will help you keep track of all the related... Improves customer Service through the zendesk agent workspace components that make up the Zendesk Agent must... How does Unbabel... < /a > for older SunCo Zendesk integrations particular, you will be same... User segments are the building blocks zendesk agent workspace user permissions in order to be thrown for using! Companies, across hundreds of industries in over 30 languages including Hebrew allows agents to work quickly and up! Size from zendesk agent workspace to large enterprises time data href= '' https: //help.unbabel.com/hc/en-us/articles/4403360430359-What-is-Unbabel-s-integration-for-the-Zendesk-Agent-Workspace- '' > What is Agent... ) if the Agent is marked as available that without ending the conversation all from one Workspace... Which is the `` Alert '' zendesk agent workspace in my opinion is the `` ''. Navigate to channels > API Explore is a tool that will help learn. Ideas in Aha the Webchat window repeat information owner access be used to control access to products... Or have customers repeat information Agent experience added in # 1745 a reliable infrastructure of Twilio and.";s:7:"keyword";s:23:"zendesk agent workspace";s:5:"links";s:751:"<a href="https://higroup.coding.al/v2n24/does-wine-have-gluten.html">Does Wine Have Gluten</a>,
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