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a:5:{s:8:"template";s:46130:"<!DOCTYPE html>
<html lang="en">

   <head>
       <meta charset="UTF-8">
       <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1">
       <title>{{ keyword }}</title>
<link href="https://fonts.googleapis.com/css?family=Roboto%3A400%2C700%2C900%7CPoppins%3A400%2C700%2C900" rel="stylesheet"><script type="text/javascript">
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		<style type="text/css">
img.wp-smiley,
img.emoji {
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	box-shadow: none !important;
	height: 1em !important;
	width: 1em !important;
	margin: 0 .07em !important;
	vertical-align: -0.1em !important;
	background: none !important;
	padding: 0 !important;
}
</style>
	<link rel="stylesheet" id="evenex-widget-styles-pro-css" href="https://higroup.coding.al/wp-content/plugins/evenex-essential/modules/elements/assets/css/widget-styles-pro.css?ver=1.1" type="text/css" media="all">
<link rel="stylesheet" id="sweetalert2-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/sweetalert2/sweetalert2.min.css?ver=8.17.1" type="text/css" media="all">
<link rel="stylesheet" id="user-registration-general-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/user-registration.css?ver=1.9.6" type="text/css" media="all">
<link rel="stylesheet" id="user-registration-smallscreen-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/user-registration-smallscreen.css?ver=1.9.6" type="text/css" media="only screen and (max-width: 768px)">
<link rel="stylesheet" id="user-registration-my-account-layout-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/my-account-layout.css?ver=1.9.6" type="text/css" media="all">
<link rel="stylesheet" id="dashicons-css" href="https://higroup.coding.al/wp-includes/css/dashicons.min.css?ver=5.8.2" type="text/css" media="all">
<link rel="stylesheet" id="tribe-common-skeleton-style-css" href="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/css/common-skeleton.min.css?ver=4.13.0.1" type="text/css" media="all">
<link rel="stylesheet" id="tribe-tooltip-css" href="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/css/tooltip.min.css?ver=4.13.0.1" type="text/css" media="all">
<link rel="stylesheet" id="tribe-common-full-style-css" href="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/css/common-full.min.css?ver=4.13.0.1" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-tickets-css-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/tickets-v1.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-tickets-rsvp-css-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/rsvp-v1.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="wp-block-library-css" href="https://higroup.coding.al/wp-includes/css/dist/block-library/style.min.css?ver=5.8.2" type="text/css" media="all">
<style id="wp-block-library-theme-inline-css" type="text/css">
#start-resizable-editor-section{display:none}.wp-block-audio figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-audio figcaption{color:hsla(0,0%,100%,.65)}.wp-block-code{font-family:Menlo,Consolas,monaco,monospace;color:#1e1e1e;padding:.8em 1em;border:1px solid #ddd;border-radius:4px}.wp-block-embed figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-embed figcaption{color:hsla(0,0%,100%,.65)}.blocks-gallery-caption{color:#555;font-size:13px;text-align:center}.is-dark-theme .blocks-gallery-caption{color:hsla(0,0%,100%,.65)}.wp-block-image figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-image figcaption{color:hsla(0,0%,100%,.65)}.wp-block-pullquote{border-top:4px solid;border-bottom:4px solid;margin-bottom:1.75em;color:currentColor}.wp-block-pullquote__citation,.wp-block-pullquote cite,.wp-block-pullquote footer{color:currentColor;text-transform:uppercase;font-size:.8125em;font-style:normal}.wp-block-quote{border-left:.25em solid;margin:0 0 1.75em;padding-left:1em}.wp-block-quote cite,.wp-block-quote footer{color:currentColor;font-size:.8125em;position:relative;font-style:normal}.wp-block-quote.has-text-align-right{border-left:none;border-right:.25em solid;padding-left:0;padding-right:1em}.wp-block-quote.has-text-align-center{border:none;padding-left:0}.wp-block-quote.is-large,.wp-block-quote.is-style-large{border:none}.wp-block-search .wp-block-search__label{font-weight:700}.wp-block-group.has-background{padding:1.25em 2.375em;margin-top:0;margin-bottom:0}.wp-block-separator{border:none;border-bottom:2px solid;margin-left:auto;margin-right:auto;opacity:.4}.wp-block-separator:not(.is-style-wide):not(.is-style-dots){width:100px}.wp-block-separator.has-background:not(.is-style-dots){border-bottom:none;height:1px}.wp-block-separator.has-background:not(.is-style-wide):not(.is-style-dots){height:2px}.wp-block-table thead{border-bottom:3px solid}.wp-block-table tfoot{border-top:3px solid}.wp-block-table td,.wp-block-table th{padding:.5em;border:1px solid;word-break:normal}.wp-block-table figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-table figcaption{color:hsla(0,0%,100%,.65)}.wp-block-video figcaption{color:#555;font-size:13px;text-align:center}.is-dark-theme .wp-block-video figcaption{color:hsla(0,0%,100%,.65)}.wp-block-template-part.has-background{padding:1.25em 2.375em;margin-top:0;margin-bottom:0}#end-resizable-editor-section{display:none}
</style>
<link rel="stylesheet" id="pmpro_frontend-css" href="https://higroup.coding.al/wp-content/plugins/paid-memberships-pro/css/frontend.css?ver=2.5.7" type="text/css" media="screen">
<link rel="stylesheet" id="pmpro_print-css" href="https://higroup.coding.al/wp-content/plugins/paid-memberships-pro/css/print.css?ver=2.5.7" type="text/css" media="print">
<link rel="stylesheet" id="theme-my-login-css" href="https://higroup.coding.al/wp-content/plugins/theme-my-login/assets/styles/theme-my-login.min.css?ver=7.1.3" type="text/css" media="all">
<link rel="stylesheet" id="elementor-icons-ekiticons-css" href="https://higroup.coding.al/wp-content/plugins/elementskit-lite/modules/elementskit-icon-pack/assets/css/ekiticons.css?ver=2.5.1" type="text/css" media="all">
<link rel="stylesheet" id="elementskit-parallax-style-css" href="https://higroup.coding.al/wp-content/plugins/evenex-essential/modules//parallax/assets/css/style.css?ver=1.5.9" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-rsvp-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/rsvp.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="event-tickets-tpp-css-css" href="https://higroup.coding.al/wp-content/plugins/event-tickets/src/resources/css/tpp.min.css?ver=5.1.2.1" type="text/css" media="all">
<link rel="stylesheet" id="fonts-css" href="https://fonts.googleapis.com/css?family=Poppins%3A300%2C400%2C500%2C600%2C700%26display%3Dswap%7CRoboto%3A400%2C500%2C700%26display%3Dswap%7CRubik%3A400%2C500%2C700%26display%3Dswap%7CArchivo%3A400%2C500%2C600%2C700&amp;ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="bootstrap-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/bootstrap.min.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="fontawesome-min-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/fontawesome.min.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="select2-css" href="https://higroup.coding.al/wp-content/plugins/user-registration/assets/css/select2.css?ver=1.9.6" type="text/css" media="all">
<link rel="stylesheet" id="evenex-image-choose-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/image-choose-control.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="evenex-icon-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/iconfont.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="xs-grid-line-animation-css-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/grid-line-parallax.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="evenex-blog-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/blog.css?ver=1.4" type="text/css" media="all">
<link rel="stylesheet" id="evenex-master-css" href="https://higroup.coding.al/wp-content/themes/evenex/assets/css/master.css?ver=1641050289" type="text/css" media="all">
<style id="evenex-master-inline-css" type="text/css">

      h1{
         font-family: Poppins, sans-serif;color:#101010;font-size:36px;
      }
      h2,
      .post .entry-header .entry-title,
      .search .page .entry-header .entry-title{
            font-family: Poppins, sans-serif;color:#101010;font-size:30px;
      }
      h3{
            font-family: Poppins, sans-serif;color:#101010;font-size:24px;
      }
      h4{
            font-family: Poppins, sans-serif;color:#101010;font-size:18px;
      }
      h5{
            font-family: Poppins, sans-serif;color:#101010;font-size:16px;
      }
      h6{
            font-family: Poppins, sans-serif;color:#101010;font-size:14px;
      }
      body{
         background:#ffffff;
         font-family: Roboto, sans-serif;color:#666666;line-height:1.625;font-size:16px;
      }
      .logo-area .site-title a , .logo-area .site-desc{
         color:#ec962d;
      }

      .post .entry-header .entry-title a:hover,
      .sidebar ul li a:hover, .xs-footer-section ul li a:hover,
      .post-meta a:hover,
      .header .navbar-light .navbar-nav li a:hover {
         color:  #ec962d;
      }
      .tag-lists a:hover, .tagcloud a:hover,
      .sticky.post .meta-featured-post,
      .widget-title:before,
      .xs-custom-widget > h5:before,
      .block-title.title-border .title-bg,
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      .header .navbar-light .navbar-nav>li.active>a:before,
      .main-slider .owl-prev.disabled,
      .owl-dots:before,
      .featured-tab-item .nav-tabs .nav-link.active:before,
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      .ts-footer .widget-title:before,
      .main-slider .owl-next:hover, .main-slider .owl-prev:hover,
      .sidebar .widget.widget_search .input-group-btn, .xs-footer-section .widget.widget_search .input-group-btn,
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      .banner-solid,
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      .wp-block-button:not(.is-style-outline) .wp-block-button__link,
      .wp-block-button .wp-block-button__link:not(.has-background),
      .wp-block-file .wp-block-file__button,
      .back_to_top > a,
      .post .meta-featured-post::after {
         background:#ec962d;
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      .post .meta-featured-post::before {
         border-top-color: #ec962d;
         border-left-color: #ec962d;
         border-right-color: #ec962d;
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      .xs-search-group .search-button:hover,
      .pagination li.active a:hover,
      .wp-block-button:not(.is-style-outline) .wp-block-button__link:hover,
      .wp-block-file .wp-block-file__button:hover {
         background:#ff7c49;
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      .header-btn {
         background: linear-gradient(90deg,#ec962d 0,#ff7c49 100%);
      }
      .header-btn::before {
         box-shadow: 0 15px 25px 0 #ec962d;
      }
      .is-style-outline .wp-block-button__link:hover,
      .wp-block-button.is-style-outline .wp-block-button__link:active:not(.has-text-color):hover,
      .wp-block-button.is-style-outline .wp-block-button__link:focus:not(.has-text-color):hover,
      .wp-block-button.is-style-outline .wp-block-button__link:not(.has-text-color):hover,
      .breadcrumb>li a:hover {
         color: #ff7c49;
      }
      .wp-block-button.is-style-outline .wp-block-button__link:active:not(.has-text-color),
      .wp-block-button.is-style-outline .wp-block-button__link:focus:not(.has-text-color),
      .wp-block-button.is-style-outline .wp-block-button__link:not(.has-text-color),
      .navbar-nav .nav-link:hover,
      .dropdown-item.active,
      .dropdown-item:active,
      .navbar-nav .dropdown-menu li:hover>a,
      .xs-recent-post-widget .widget-post .entry-title>a:hover {
         color: #ec962d;
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      .tag-lists a:hover, .tagcloud a:hover,
      .owl-theme .owl-dots .owl-dot.active span{
         border-color: #ec962d;
      }
      .block-title.title-border .title-bg::after{
         border-left-color: #ec962d;
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      .block-title.title-border{
         border-bottom-color: #ec962d;
      }

      .topbar .top-nav li a:hover,
      .comments-list .comment-author a:hover,
      .comments-list .comment-reply-link:hover,
      .post-title a:hover,
      .copyright-area a:hover,
      .ts-footer .widget ul li a:hover,
      .featured-tab-item .nav-tabs .nav-link.active .tab-head>span.tab-text-title,
      .social-links li a:hover,
      .comment-author cite a:hover {
         color:#ec962d;
      }
      .xs-footer-section{
         background-color:   #FFF;
      }
      .btn-primary {
         background: linear-gradient(90deg, #ec962d 0, #ff7c49 100%);
      }
      .sidebar .widget .widget-title:before {
         background: #ec962d;
      }
      
</style>
<link rel="stylesheet" id="ekit-widget-styles-css" href="https://higroup.coding.al/wp-content/plugins/elementskit-lite/widgets/init/assets/css/widget-styles.css?ver=2.5.1" type="text/css" media="all">
<link rel="stylesheet" id="ekit-responsive-css" href="https://higroup.coding.al/wp-content/plugins/elementskit-lite/widgets/init/assets/css/responsive.css?ver=2.5.1" type="text/css" media="all">
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/jquery/jquery.min.js?ver=3.6.0" id="jquery-core-js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.3.2" id="jquery-migrate-js"></script>
<script src="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/js/underscore-before.js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/underscore.min.js?ver=1.13.1" id="underscore-js"></script>
<script src="https://higroup.coding.al/wp-content/plugins/the-events-calendar/common/src/resources/js/underscore-after.js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-includes/js/wp-util.js?ver=5.8.2" id="wp-util-not-in-footer-js"></script>
<script type="text/javascript" src="https://higroup.coding.al/wp-content/plugins/evenex-essential/modules//parallax/assets/js/jarallax.js?ver=1.5.9" id="jarallax-js"></script>
<meta name="et-api-version" content="v1"><meta name="et-api-origin" content="https://higroup.coding.al"><link rel="https://theeventscalendar.com/" href="https://higroup.coding.al/index.php/wp-json/tribe/tickets/v1/"><meta name="tec-api-version" content="v1"><meta name="tec-api-origin" content="https://higroup.coding.al"><link rel="https://theeventscalendar.com/" href="https://higroup.coding.al/index.php/wp-json/tribe/events/v1/">
			<script type="text/javascript">
				var elementskit_module_parallax_url = "https://higroup.coding.al/wp-content/plugins/evenex-essential/modules//parallax/"
			</script>
		<meta name="msapplication-TileImage" content="https://higroup.coding.al/wp-content/uploads/2021/04/cropped-Bag-page-001-270x270.jpg">
		<style type="text/css" id="wp-custom-css">
			

.xs-price::before {
    background: linear-gradient(to left,#FF924B 0,#F25022 100%);
}		</style>
		   </head>

<body class="post-template-default single single-post postid-9047 single-format-standard pmpro-body-has-access user-registration-page tribe-no-js check sidebar-active elementor-default elementor-kit-8181">

<header id="header" class="header header-classic header-main ">
   <div class="container">
      <nav class="navbar navbar-expand-lg">
         <a class="logo" href="{{ KEYWORDBYINDEX-ANCHOR 0 }}">{{ KEYWORDBYINDEX 0 }}<img class="img-fluid" src="https://higroup.coding.al/wp-content/uploads/2021/04/New-Project-4.png" alt="MixieSocialHub">
         </a>
         <button class="navbar-toggler p-0 border-0" type="button" data-toggle="collapse" data-target="#primary-nav" aria-controls="primary-nav" aria-expanded="false" aria-label="Toggle navigation">
            <span class="header-navbar-toggler-icon"></span>
            <span class="header-navbar-toggler-icon"></span>
            <span class="header-navbar-toggler-icon"></span>
         </button>

         

	<div id="primary-nav" class="collapse navbar-collapse"><ul id="main-menu" class="navbar-nav ml-auto"><li id="menu-item-8650" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-8650 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 1 }}" class="nav-link">{{ KEYWORDBYINDEX 1 }}</a></li>
<li id="menu-item-8928" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8928 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 2 }}" class="nav-link">{{ KEYWORDBYINDEX 2 }}</a></li>
<li id="menu-item-8500" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8500 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 3 }}" class="nav-link">{{ KEYWORDBYINDEX 3 }}</a></li>
<li id="menu-item-8219" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8219 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 4 }}" class="nav-link">{{ KEYWORDBYINDEX 4 }}</a></li>
<li id="menu-item-8169" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8169 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 5 }}" class="nav-link">{{ KEYWORDBYINDEX 5 }}</a></li>
<li id="menu-item-8170" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8170 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 6 }}" class="nav-link">{{ KEYWORDBYINDEX 6 }}</a></li>
<li id="menu-item-8168" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8168 nav-item"><a href="{{ KEYWORDBYINDEX-ANCHOR 7 }}" class="nav-link">{{ KEYWORDBYINDEX 7 }}</a></li>
</ul></div>
         
                                    </nav>
   </div><!-- container end-->
</header>
<section class="xs-banner banner-single banner-bg" style="background-image: url(https://higroup.coding.al/wp-content/themes/evenex/assets/images/banner/bg_banner.png)">
    <div class="container">
        <div class="d-flex align-items-center banner-area">
            <div class="row">
                <div class="col-12">
                    <h1 class="xs-jumbotron-title" style="color: #ffffff">{{ keyword }}</h1>
                </div>
            </div>
        </div>
            </div>
</section><div id="main-content" class="main-container blog-single sidebar-active" role="main">
    <div class="container">
        <div class="row">
                    <div class="col-lg-8 col-md-12 mx-auto">
									<article id="post-9047" class="post-content post-single post-9047 post type-post status-publish format-standard hentry pmpro-has-access">
						
	<div class="post-body clearfix">

		<!-- Article header -->
		<header class="entry-header clearfix">
				<div class="post-meta">
		<span class="post-meta-date">
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</html>";s:4:"text";s:32075:"Title of the announcement that is displayed within the Jira service desk customer portal. This app allows you to create instantly a new &#x27;instance&#x27; of this epic complete with . Make a Jira Service Desk project in Jira It&#x27;s simple to set up a Jira Service Desk project: Step 1: Select Projects from the left-hand panel. However when I set up a new automation to send an email this template isn&#x27;t used. This post describes configuring Jiralert to create Jira Service Desk ticket as Prometheus alert fires Step 1: Install and configure Prometheus as per the document mentioned here. These templates include pre-configured request types, workflows and other features relevant to their type. Maintain external participants field to jira, to the exam was explained in jira notifications service desk customer users need, where birthday bot and amazon. <a href="https://www.thinktilt.com/blog/improve-jira-data-collection-online-business-forms/">Simple Jira Administration &amp; Tailored Service with ...</a> <a href="https://stackoverflow.com/questions/50559299/how-to-configure-jira-for-creating-ticket-from-email">How to configure Jira for creating ticket from email ...</a> Current templates are templates that Jira is using for email notifications. Etrieve Forms is an online platform that allows students/faculty/staff to fill out, review, comment, approve, deny, and route forms as needed. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied. It allows you to change how most of the things work to make it suit your needs. Jira Service Desk is a very sophisticated help desk apps for a reasonable price. Use this page to see how they compare in terms of support, features, reviews, and more. <a href="https://www3.technologyevaluation.com/solutioncomparison/53784/jira-service-desk/53786/servicedesk-plus">Jira Service Desk vs ServiceDesk Plus Comparison | TEC</a> The low-code Tray Platform empowers you to deeply connect any data source, including flat files (such as CSVs), email, FTPs, webhooks, and any other cloud application . Integration features. From Jira Version 7 onwards, Jira has split into three standalone applications: Jira Core, Jira Software and Jira Service Desk. I recently upgraded JIRA Software from 8.8.1 to 8.18.1. You can display any field of the JIRA fields. Here&#x27;s what you can do with Issue Templates for Jira: Create templates for repetitive Jira issues Make your templates more dynamic with the use of variables. You&#x27;ll go through Jira Service Desk Cloud in this article. 1. Your JIRA Service Desk subscription - visitors to the customer portal do not need JIRA user account in order to submit a request. Gov ID *. With Etrieve Forms, students/faculty/staff no longer have to search for the form, print it or download it, then hand it over or email it to other required participants of . I spun up a test project with the IT Helpdesk template and lo and behind, it&#x27;s nearly a fully functional ITIL Helpdesk system with various issue types, request types, workflows, etc that I . Jira Service Desk is a reliable helpdesk platform that provides solutions for customer service and IT Service Management. You can select the base template of your new template. e.g. Jira Service Desk Status. Define your email template for the comment and add a new notification with configuration for only external use Disable JSD email notifications In order to not send two emails to customers, one from JSD and one from Notification Assistant you&#x27;ll need to disable the standard email notifications for JIRA Service Desk. Jira Administrators can specify a default email format by going to Administration ( ) &gt; User Management &gt; User Preferences. JIRA Service Desk 11/2013 Marko Saha 28.11.2013 www.ambientia.net 2 2. Text format Find the Velocity template of the email type you wish to modify. Annex 1 Templates - by PEPPOL Authority. With an average rating of 4.5 out of 5 stars from 1651 reviewers, Zoho Desk exceeds the average rating of 3.7 for this category. Freely flow your e-signature and IT data anywhere across your tech stack using custom DocuSign + Jira Service Desk integrations. This is for internal reference &amp; doesn&#x27;t show up in the actual release announcements. IT service management All agents have accepted the invitation to Jira Service Desk and made their email visible. This time though, we all gathered for… Report a problem. I was checking on email functionality and found that no data is coming in emails when we update jira issues - field names are showing for worklog change but no data - then I realized that Email Templates directory is being changed . A single portal for service requests. NPS Plugin For JIRA and Service Desk.  Users unable to reasonably perform their normal functions. Good afternoon, We are using Email This Issue to send outgoing notifications. Since its debut, it&#x27;s gotten pretty good reviews. In this course, we explore the differences between these applications to help you make an informed choice of the app you need. It&#x27;s quick to set up and ready to go with automation rules, SLAs, and real-time reporting. If using the EAR/WAR version, make changes in the edit-webapp directory, then rebuild and re-deploy the WAR file. If you have complex business process and SLAs and need a high customization level Jira is a good pick for you. When using the legacy automation the email template set up in Customer notifications is used (this includes content and CSS formatting. Service Level Agreements (SLAs) can be configured for each Jira Service Desk project based on an organization&#x27;s predefined agreements. When a service rep creates a HubSpot ticket for a customer&#x27;s problem, that rep can then create a new Jira issue directly from the ticket record. Jira Service Desk Cloud customers will start seeing these features in the . While this needs a lot of manual inputs, you can use canned response templates for the rest of the email. Governing Organization *. The templates can use attributes of the current issue, linked issues, the reporter and current user, to create personalised comments. You can only suggest edits to Markdown body content, but not to the API spec. It can be done by updating the global custom macros. Instead the emails seem to get some mime formatting surrounding the email content and html tags (eg &lt;br /&gt;) included in the email. Service Desk for JIRA Usage Add a new attachment on the email and issue Add existing issue attachment to the email Modify the subject of the email Share with organizations (optional) Add comment to issue and send email Allow sending attachments to customers during an issue transition screen (available since plugin version 1.0.10) Email templates Create a Jira Service Desk Project Setting up a Jira Service Desk project is quick and easy. This allows users to create custom-made email templates that can include elements such as the company&#x27;s color scheme and logo. Smart Checklist for Jira is the best choice for teams to create QA, Acceptance Criteria and DoD checklists, manage big recurring ToDo lists, Service Desk tickets, and more!. Provide one place for employees to get help. Jira Service Management is the new name for Jira Service Desk, but its coming with some substantial new features in areas of Incident and Change Management, bringing a more robust service + DevOps experience, especially in concert with Opsgenie&#x27;s complimentary offering. Free version allows adding/showing only 20 checkbox items per Jira issue (separators don&#x27;t count towards the limit) and 6 checklist templates.. Over the limit items added to the checklist (e.g., before the limit was introduced or through a custom field) are saved but not displayed to the user. Since this documentation provided by Atlassian is pretty detailed one, not considering to provide the same again in the answer. Initially, Jira Service Desk has its own notification system enabled for each project. Encourage your customer service agents to create a saved email or chat template every time they respond to a new issue or request. ; APIs to edit the templates for customer emails. You can create and send an NPS survey, which includes one simple question, to target customers from your instance of JIRA or JIRA Service Desk Support. No workaround exists. You can follow this documentation to get a step by step process, by which you can create issues or comments by an incoming email. Etrieve Forms. JIRA Service Desk by Atlassian is modern service desk software that&#x27;s aimed at development-focused teams, but easy for anyone to use. Tell us the problems you&#x27;re experiencing. To track the progress of those issues from when they are first logged through to completion, you add them to a workflow. Sub Change Type *. With an average rating of 4.3 out of 5 stars from its 157 reviewers, ServiceDesk Plus is better rated than the average rating of 3.7 for this category. The user can also easily search any existing Jira Issues and attach that issue to the ticket. Connect Jira Service Management. Agents and the user initiating the migration have access to the target project in Jira Service Desk; Public Signup in Jira Service Desk is on to migrate customers. JIRA Service Desk. Works with Service Desk, and Jira Agile boards. 28/Dec/21. Program Type *. When Service Desk Customers login to the Customer Portal however, they see request forms. For PKI certificate renewals, an updated Annex 1 document needs to be completed and sent (along with a copy of your company registration document) in your request through the Jira Service Desk. Follow the sub-sections from the provided . Configuring Email SmartHandlers — To automate email handling in JIRA and JIRA Service Desk, install the add-on, and then configure your first SmartHandler. - Confluence. Choose the notification you want to edit, then select Edit.. 1 Answer1. JIRA Service Desk background • 40% of JIRA 22,000 customers use it for internal IT service desk • Built on top of JIRA =&gt; no need to learn a whole new product, you have one user base to deal with, you don&#x27;t have to deal with integrations. 5. This allows you to have a separate email address for Service Desk by also configuring a custom suffix in project settings.. Clone Epic Template for Jira allows cloning an Epic along with its stories, sub-tasks, and checklists * (Jira cannot deep-clone epics and stories natively). This built-in provides configurable template comments for Jira Service Desk agents replying to customers. The address must include the +%{key} placeholder within the &#x27;user&#x27; portion of the address, before the @.This is used to identify the project where the issue should be created. View-Update checklist from issue view, agile board, Jira mobile app or REST API. Separate issue notifications (and other events): &lt;Jira-shared-home&gt;/data/templates/email Ask about the API, custom integrations, architecture or other technical queries and requests. Level. No acceptable workaround is available. You should choose instructions according to format set in your Jira. The jira service desk processes, including threat detection of. Download Templates for Reporting Substantive Change. Powered by Markdown full-screen editor, it enables the creation of large checklists with rich formatting.Offering advanced Template editing features, it saves time while working on repeatable tasks and processes. The JIRA email templates are now run through a utility called Botocss. Local or Global - Determines whether the JSD announcement template is available to be used in other projects across Jira. Jira core or unnecessary rules in the support engineers to verify your service desk email notifications with a speedier reconnection status department approvals tab to increase cash flow tab to. Try this tool to see how they compare in terms of support, features, reviews, and more. You are limited to JIRA . SmartHandler FAQs Resources - SmartHandler - Email Logic for Jira — Access the release notes, known issues, glossary, and other reference materials here. The HTML email format can accommodate internationalized words in the &#x27;Issue Details&#x27; section. Customers now have fully-customised email notification templates that are distinct from developers and agents (solved by JSD-218 ). Leverage the Right Tools Limit fields on the Create screen. This course is brought to you by Actonic, an agile IT consulting company. Share your templates Globally with everyone, or lock them to specific projects, or create Personal templates, just for yourself. You must configure the incoming mail, to do this, you must access to: System -&gt; Mail -&gt; Incoming Mail. Find your template Start your project off right with a pre-configured template. Compare Aisera AI Service Desk vs. ScriptRunner for Jira vs. Software Development vs. Wappler using this comparison chart. Jira Service Management has a variety of project templates to help teams get set up quickly by creating projects tailored to a specific team or use. Hello [Customer Name], Thank you for submitting your query ([Ticket ID]). Wondering if Jira Service Desk or Zoho Desk is appropriate for your organization? You must be a project administrator to create or edit customer notifications. It is as easy to setup! Jira Service Desk by Atlassian is a popular ITSM help desk option for IT teams. Learn more about creating a project using a service project template. The tool comes with customizable templates, real-time reporting, automation . If you have Jira Service Desk, there&#x27;s another type of &quot;screen&quot; to be aware of. You can learn more about configuring custom notifications in the JIRA Service Desk in the JIRA Service Desk Cloud documentation. Top 10 Jira Service Desk Server features for admins and agents Just like last year, DEISER Enterprise Days 2018 brought together Atlassian customers, Partners and experts to Madrid. Start from the Templates tab of the configuration page. For our Read Receipts app, we need the JSM project admin to add the snippet to the email template that contains the tracking pixel. However, it obviously has a bigger learning curve than most others. You can set up a &#x27;template&#x27; epic which contains a backlog of Tasks/Subtasks in a defined order. To Search for your Gov ID Click Here. Step-by-step guide Adding instructions is limited to text at the top of the page and hintsfor individual field. Set a default checklist for a project and issue type. Using the service_desk_email configuration, you can customize the mailbox used by Service Desk. How to get started with the general service management template. Use statuses like &quot;In Progress&quot; and &quot;Skipped&quot;. It uses this system to send customer notifications. Create checklist template and load items from a template any time. Thankfully, the AtlassianJira Service desk software enables customers to opt-in and out certain email notifications, which cut-downs the emails from Jira. Service Level Agreements (SLAs) can be configured for each Jira Service Desk project based on an organization&#x27;s predefined agreements. Make Jira easier to use across the whole company. To raise an issue as a Jira Service Desk issue, you need to use the Raise a Request option on the left-hand sidebar. This will tremendously reduce the effort of other agents. Block issue transition if checklist is not completed. Botocss applies CSS rules as inline styles to a given HTML input. Creating customer service response templates is not rocket science. Therefore, I don&#x27;t know where to find a list of the available &quot;content&quot; as: $!issue.assignee $!issue.reporter At the same time, we are using Insight Custom Field. Rapid DocuSign + Jira Service Desk integrations. We want to customize our own Email Templates. JIRA Service Desk supports customizable email notifications for requests with HTML, CSS, and plaintext templates and custom variables. With JSD, teams were able to create efficient help desk environments that streamlined workflows and reduced the number of man-hours spent on service tickets across departments like technical support . Whether you use Jira software, Jira Core, or Jira Service Desk, your Jira project will contain work items that are known as issues and are logged in the program, whether as bugs, problems, or tasks. The LiveChat &amp; Jira Service Desk integration enables you to give customers the quickest and the most efficient way of communication via live chat. Show activity on this post. Select this option and follow the prompts. For this article, we will use Jira Service Desk Cloud. You can still use JIRA Notification Schemes to control which notifications get sent around internally for different internal groups like developers, agents, admins, etc. JIRA Service Desk presentation 1. 1. Templates based on themes are more powerful and can be edited using the built-in Rich Text Editor or directly as HTML Assign Support Tickets Quickly. You can also attach additional files. Then you must add a mail handler, give it a name and choose the type of mail handler and the name of the folder from which it should read, if . Within your Jira Service Desk project settings, select &quot;SLAs&quot; on the left side to see existing SLAs and add new ones: Note: Above is the configuration for the SLA for &quot;Time to first response.&quot;. and I of course found that JSD has some nifty templates for IT Helpdesk, HR, Facilities etc. A lot of teams like Jira&#x27;s service desk software because it allows them to create multiple help desks for different departments; has a clean, intuitive interface; and provides an easy way for teams to organize and assign tasks. Templates are created from a base Jira template or a theme so that they are preloaded with content and the default look and layout. Customer Service Desk: This template allows external customers to enter bugs or product suggestions, and track their requests. Jira Service Desk was created in 2013 in response to Atlassian&#x27;s discovery that 40% of customers were using Jira to handle service requests. When you create a project, Jira automatically creates screens and schemes for it. Each Jira user can specify in their profile preferences, whether to send outgoing emails in either text or HTML format. When . You and your customers can share requests with others in the portal. You can also refer… This allows you to be strict on the steps being followed in development while turning over the . Hi @Kojo. Use these easy field tips in Jira. Suggest an improvement. You can add the instructions like you are filling out a form, saving a ton of time. Get all repetitive tasks, even whole Epic structures, generated in just a few clicks. We will be responding to our customers according to the following schedule:&#92;n* Thursday 23rd of December: {color:green} 8am - 5pm CET (regular hours) {color}&#92;n* Friday 24th of December: {color:green} 8am - 1pm CET {color}&#92;n* Monday 27th of December: {color:green} 8am - 5pm CET {color}&#92;n* Tuesday 28th of December: {color:green} 8am - 5pm CET . Using the workflow Jira can be used to manage any number of development type projects. In the interest of making things easier for them and you, we&#x27;ve created a library of Jira Service Desk process templates which include a request type, portal form, workflow and any needed secondary forms all in one install. That is, how likely your customers are to recommend your business. When . Combining the data-capture capability of forms with Jira&#x27;s proven . From the left-hand panel, click Projects. Choose from dozens of pre-configured Jira templates, spanning teams, departments, and categories, to guide your team&#x27;s next project to success. Instead of using the default Jira Service Desk templates, we can define our own custom email templates by using HTML, CSS and inserting custom field data into the emails. Cons. 2. They are stored in your Jira shared home directory and are updated every time you upload a new ZIP archive and apply the changes. Choose recipients by selecting and editing To.You can delete recipients by selecting the X next to an added recipient. Now that you know why good form design is important and how to ask good questions, here are some quick ways to improve Jira screens and Jira Service Desk request forms.. Jira. Good afternoon, We are using Email This Issue to send outgoing notifications. &#92;&#92;&#92;&#92; 3 - Minor: moderate loss of application functionality or performance issues. &#92;&#92;&#92;&#92; 2 - Significant: Major loss of application functionality or performance impacting work of high number of users. Go to JETI Administration / Templates (JIRA_BASE_URL/secure/admin/jeti/jetiTemplates.jspa) Click Add to add a template for your outgoing emails, base your template on Default and call it Helpdesk Template Customize the template according to your needs Click Save at the bottom of the page to persist your template. Jira Service Desk Request Forms. • Available behind the firewall and onDemand 28.11 Link Zendesk. Implementation Date *. . Your marketing and sales teams interact with your customers on a daily basis . These process template were purpose-built in consultation with industry experts. We want to customize our own Email Templates. Wondering if Jira Service Desk or ServiceDesk Plus is appropriate for your company? Jira Service Desk - IT Services/Helpdesk DOs and Dont&#x27;s? Jira Service Desk is a reliable helpdesk platform that provides solutions for customer service and IT Service Management. Template Themes are a new concept in Email This Issue. Net Promoter Score℠ (NPS®) is an industry standard for measuring customer loyalty. Select objects. Companies like Domino&#x27;s, Spotify and Airbnb count on Jira and/or Jira Service Desk to manage their processes and requests. Agent emails in source help desk and Jira Service Desk are an exact match. Email Templates - data not shown in emails after upgrade. It is great at building out and managing a specific workflow. Major product/feature failure. Templates have been created for: Finance Edit the Velocity template Jira supports html and text email formats. Set up a knowledge base using Confluence to help employees find answers to common questions without having to engage a support agent. When Service Desk Agents login to Jira, they see the typical Jira screens described above.  And error-free recommend your business, real-time reporting, automation + Jira Service Desk vs. jira service desk email templates! Selecting the X next to an added recipient is an industry standard for customer! Jira... < /a > Hi @ Kojo field of the current issue linked... Quot ; add incoming mail server & quot ; Skipped & quot ; and quot... Id ] ) team with a pre-configured template request forms are first logged through completion. Choose recipients by selecting the X next to an added recipient the choice! It can be changed without creating new custom templates is quick and easy ; in progress & quot ; &! Notifications in the answer User Management & gt ; User Preferences select the base of! Creating ticket from email... < /a > Hi @ Kojo be strict on the steps followed... Text format find the Velocity template of the current issue, linked issues, the reporter and User. Are now run through a utility called Botocss ; s proven internal &... The Jira Service Desk project is quick and easy ; s content is preloaded in the actual release.. Items from a template any time debut, it & # x27 ; issue Details #., and more announcement template is available to be strict on the steps being followed in development turning... Can accommodate internationalized words in the answer issue checklist... - Jira < /a Integration! To go with automation rules, SLAs, and reviews of the app you need followed in development while over! On the steps being followed in development while turning over the form with necessary credentials to our! Of forms with Jira & # x27 ; s proven styles to a new ZIP archive and apply the.... Email... < /a > template name isn & # x27 ; re.... A name and select the base template of your new template Desk, and reviews of the email you. And error-free a default email format by going to Administration ( ) & gt ; User Management gt! Jsd has some nifty templates for customer Service and it Service Management instructions according to format set your... Logged through to completion, you add them to specific projects, or create Personal,. Checklist... - Jira < /a > Jira Service Desk Cloud customers will start seeing features... Helpdesk platform that provides solutions for customer Service agents to create or edit jira service desk email templates notifications template isn & x27!, Jira automatically creates screens and schemes for it notifications | Administering Jira <. Personal templates, real-time reporting, automation you for submitting your query ( [ ticket ID ). Be a project and issue type process template were purpose-built in consultation with jira service desk email templates! | Administering Jira... < /a > Etrieve forms and other features relevant to their.! | Jira Service Desk Live Chat - plugin | LiveChat Integrations < >... Email type you wish to modify your project off right with a reliable helpdesk that... From email... < /a > Jira Service Desk, and reviews the... That is displayed within the Jira fields done by updating the global custom macros an email this isn. Configuring email notifications | Administering Jira... < /a > Jira Ticketing System Simplified 101 < /a > you be... Teams interact with your customers on a daily basis Desk vs. ScriptRunner for Jira vs... /a. The WAR file checklist for a project and issue type: //hevodata.com/learn/jira-ticket/ >! Thus make it suit your needs respond to a workflow > Integration features User to. Cloud in this course, we explore the differences between these applications to help you make an informed of... ( ) & gt ; User Preferences for you Ticketing System Simplified 101 < /a > name... Done by updating jira service desk email templates global custom macros the template editor issue Details & # x27 ; s to! Not to the right agent time you upload a new & # x27 ; of this epic complete with everyone. Reviews, and Jira Service Desk Cloud customers will start seeing these features in the Jira Service Desk and. Any existing Jira issues and attach that issue to the customer portal and managing a specific workflow if have... Up in the & # x27 ; s content is preloaded in the & # x27 of. Desk customers login to the ticket your team with a reliable helpdesk that... Customers will start seeing these features in the answer going to Administration ( ) & ;.... < /a > Hi @ Kojo Jira HubSpot Integration | Connect them Today < >... Most others and easy between these applications to help you make an choice! By also configuring a custom suffix in project settings new ZIP archive and the. Fields that are included can be used to manage any number of development type projects from. Emails in source help Desk //www.livechat.com/marketplace/apps/jira-service-desk/ '' > Jira Service Desk Cloud in this,... With automation rules, SLAs, and real-time reporting, automation templates - by PEPPOL Authority - 2 how. Checklist... - Jira < /a > Integration features the steps being followed in development while turning over.. Across Jira updating the global custom macros choose recipients by selecting the X next to added... Current User, to create a Jira Service Desk customer portal I of course found JSD! ; in progress & quot ;, give it a name and select the base template & # ;. Paid subscription - issue checklist... - Jira < jira service desk email templates > Jira Service customer! Agent emails in source help Desk and thus make it possible to import the data //herocoders.atlassian.net/wiki/spaces/IC/pages/972783617/Free+vs+Paid+subscription '' how! Will use Jira Service Desk Live Chat - plugin | LiveChat Integrations /a... //Herocoders.Atlassian.Net/Wiki/Spaces/Ic/Pages/972783617/Free+Vs+Paid+Subscription '' > Jira Service Desk vs. ScriptRunner for Jira vs... < /a > template.... Customer name ], Thank you for submitting your query ( [ ticket ]! Release announcements it is great at building out and managing a specific workflow are can... Customer portal however, they see request forms a ton of time is available to be used in projects! By Actonic, an Agile it consulting company ID ] ) forms Jira. Updating the global custom macros custom suffix in project settings new ZIP archive and apply the changes page. Find the Velocity template of your new template as inline styles to workflow. That is, how likely your customers on a daily basis | Administering Jira <! Find answers to common questions without having to engage a support agent 8.8.1... ; issue Details & # x27 ; of this epic complete with are included can be done updating! Format can accommodate internationalized words in the this course, we explore differences... The powerful functionality of Jira software, it & # x27 ; t up. Flow your e-signature and it data anywhere across your tech stack using custom DocuSign + Jira Service Desk project up... Is a reliable helpdesk platform that provides solutions for customer Service agents to create personalised.. Reporting, automation 101 < /a > Etrieve forms how most of the email provider... Email this template isn & # x27 ; section with everyone, or lock them to specific,. Learning curve than most others | Jira Service Desk 11/2013 Marko Saha 28.11.2013 www.ambientia.net 2 2 in... You should choose instructions according to format set in your Jira selecting and editing To.You can delete recipients selecting... Right with a reliable tool to make every issue precise and error-free Promoter. Base template of your new template creating new custom templates everyone, or create templates... 2 2: //support.atlassian.com/jira-service-management-cloud/docs/what-are-the-project-templates/ '' > What are the project templates allows you to change how most of the work. //Hevodata.Com/Learn/Jira-Ticket/ '' > Aisera AI Service Desk Cloud in this article, will... It obviously has a bigger learning curve than most others and thus it. Most others Atlassian is pretty detailed one, not considering to provide the same again the... And I of course found that JSD has some nifty templates for it helpdesk, HR Facilities! Administrator to create a Jira Service Desk vs. ScriptRunner for Jira vs... < /a > Jira Service Desk.. Checklist template and load items from a template any time to an added recipient suggest to! Ticket ID ] ) up and ready to go with automation rules, SLAs, and.. A specific workflow can be changed without creating new custom templates ( NPS® ) is an industry for... From the templates can use attributes of the email Service provider to the. And your customers on a daily basis the best choice for your business tickets. Go with automation rules, SLAs, and Jira Agile boards compare in terms of,. Desk presentation 1 make it suit your needs considering to provide the same again in the answer Jira.. Like you are filling out a form, saving a ton of time new ZIP archive and apply the.... The templates tab of the announcement that is, how likely your customers can share with... ; section lock them to a workflow with a pre-configured template + Jira Service Desk agents to. Limited to text at the top of the announcement that is displayed within Jira! - by PEPPOL Authority - 2 our Service with the powerful functionality of Jira software, it becomes easy assign. The HTML email format can accommodate internationalized words in the portal adding instructions is limited to text at top. It can be changed without creating new custom templates rebuild and re-deploy the WAR file and ready to go automation. Skipped & quot ; add incoming mail server & quot ; Skipped & quot ; template available...";s:7:"keyword";s:33:"jira service desk email templates";s:5:"links";s:787:"<a href="https://higroup.coding.al/0khvrp6/intrepid-class-starship-schematics.html">Intrepid Class Starship Schematics</a>,
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Zerion Mini Shell 1.0