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</html>";s:4:"text";s:36524:"We can also confirm we will have an app coming very soon! Why is my internet connection not working just connected this evening. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. Mate communicated well throughout and provided clear instructions. For those who are unaware, Mate Communicate was voted best ISP on Product Review in 2016, and for good reason too. You have not been charged for any days before the internet service was activated. Sam Baran Updated Jun 11, 2020. We provided the details of a third-party contractor that could organise this for you. Regards, We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. Was on optus cable 90 b4 and haven't noticed any difference. Mate Internet plans & review Mate has a set of simple plans for NBN users at a discount. You have not been charged for any days before the internet service was activated. The MATE team. Price is great to. Called mate yesterday because I was having speed issues. Our nbn™ broadband plans are hassle-free and we offer great rates between mates and no lock in contracts. Have been with Mate for ages and was the first to recommend them to friends and family. Loving that Mate is local company. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. No issues, customer service was quick and Highly rated with my experience! Great Aussie company. An nbn technician appointment was organised by us to connect the main house. NBN have marked my tower as congested. So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. Was on optus cable 90 b4 and haven't noticed any difference. While a lot of people are still on 25/5 plans, most major providers and many smaller providers have stopped offering them, now using the 50/20 speed as their most popular option. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Hey all, Been having some battles with my NBN … If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Well done! Best provider out there! Thanks for providing this information.... We have passed this on for internal review. I called up mate last night because I lose connection all together. A miracle? Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. It was so super easy to get put on and getting it put on was as super fast as their speeds! The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. Especially with more people working from home and using the internet âºï¸. Thanks for providing this information.... We have passed this on for internal review. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. Best provider out there! Happy with the service. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. It is now Nov and was still charged $75. Similar opinion? Mate NBN 100 soul mates. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. MATE offers the usual NBN tiers with some slightly different names. So far no problem at all. Regards, No connection or speed drop outs experienced till now. The ISP has announced new 'Ultra Fast' NBN plans for residential customers that promise download speeds of 1000Mbps and upload speeds of 50Mbps. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. This was NOT communicated to us at any point. Regards, We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. Thanks for your feedback! Great speed so far. So far no problem at all. I called up mate last night because I lose connection all together. Well wasnât I wrong!! It is now Nov and was still charged $75. They are fantastic until you have an issue. Nonetheless, you requested to place an nbn order to connect the main house anyway. Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. We can confirm that you were connected to us with nbn in your granny flat without any issues. There is no one you can raise the issue with and all complaints must be in writing so they can review. We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." So glad to hear you've had a great experience! Regards, Great customer service (Frank) Relaxed, easy going, helpful service. We provided the details of a third-party contractor that could organise this for you. Mate Internet Review: The Verdict . :-). When I signed up I was told that it was a prepaid service.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. Called mate yesterday because I was having speed issues. We hope that wifi networking could be improve stabilise in my area. Regards, The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. So glad to hear you've had a great experience! If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. 200%+. On time and helpful. The MATE team. Especially with more people working from home and using the internet âºï¸, We switched to Mate when Aussie Broadband put their prices up. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. The MATE team. I am so unimpressed at the moment. Regards, Great Australian company! Very much recommend. Thanks Mark! Mate keeps its broadband offerings on separate pages, with ADSL and NBN plans accessible through buttons on the main page and the site navigation bar. 1. Read more. Read more. Signed up few days ago so far so good speed level great no dropouts. iiNet was stronger in speed, while TPG had a higher customer satisfaction score. This was NOT communicated to us at any point. Tangerine’s NBN 100 plan is technically cheaper than what MATE is offering, but only for your first six months. My experience is of excelling in customer service and prompt connection with best speed and price rates! Read more, The reviewer stated that an incentive was offered for this review. Easy going Tony helped me to re-setup my connection. Read more. Eveyone I has contacted with from phone help is very professional, nice and patient! We have no plans to offer IPv6 support at this stage. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. what does this mean? Mate's customer service has been excellent, easy sign up and change over process from Aussie. The best experence I ever had! Good service and support in getting connected. Thank you Mates for setup. MATE is a ProductReview.com.au Awards Winner for 2018 and 2017. Regards, Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. We report on three main speed tiers for NBN plans: 25/5 (or NBN standard), 50/20 (NBN standard plus) and 100/40 (NBN premium). The Huawei Mate 40 Pro incorporates the world’s first 5 nanometer 5G SoC, an Ultra Vision Cine Camera system and the Space Ring Design. Meet my expectations. My experience is of excelling in customer service and prompt connection with best speed and price rates!! When I received my second Bill I called and queried it. It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. Have been with Mate for ages and was the first to recommend them to friends and family. I made the switch to Mate and im so happy!! The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. No loyalty and unless you check their deals every month, they are more than willing to rip you off. However, we would like to clarify your comments as there are some details missing in regards to this issue. Mate Premium NBN. Eveyone I has contacted with from phone help is very professional, nice and patient! Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. Mate communicated well throughout and provided clear instructions.My mobile service was ported within an hour of sending my request. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25I am not happy with this Please advise as soon as possible. 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). The experience was amazing. Raised NBN fault but have been told they might not do anything because my tower is marked as congested. NBN 50 plans also feature unlimited standard calls to Australian landlines. Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. We also have a … Please contact our support team - support@letsbemates.com.au or 13 14 13. Signed up few days ago so far so good speed level great no dropouts. It was so super easy to get put on and getting it put on was as super fast as their speeds! Glad to hear you are happy with your speeds :) So my question is, if I got connected to the nbn through the provider mate or Aussie broadband would I have the same drop out problems or would this be fixed. The only other feedback I would suggest is having after hours and weekend support even if just by email. We can also confirm you made international calls from your mobile service and the plan you signed up for did not include any international calls to the country dialled in the package. Best NBN provider: iiNet and TPG. Good service and support in getting connected. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. ProductReview.com.au has affiliate partnerships. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. I will be moving into a brand new building with no ADSL or NBN available. The MATE team, You know it's good when you don't have to think about it. Thanks for any of the help! We can assure you we are not in the business of ripping anyone off. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. The National Broadband Network – or the Australian nbn™ – is here and it’s about time you found us because we are your new ISP. Regards, A miracle? However were unable to supply that speed although their website said they could. The MATE team. On time and helpful. Our mobile services are postpaid, NOT prepaid; Thank you Mate. Read more. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Moved from another provider to MATE in just an hour from the time of signing up. After 2years with MATE I can now finally recommend an ISP for the first time, because MATE is actually really excellent. The MATE team. Regards, This includes setting up your modem/router/wifi and getting your nbn connection working. 2. The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. Read more. Thanks for your review! General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. No drop-outs so far. We can't see that you have contacted our support team to report any issues with your service? Better yet, Mate is offering a $59 promo rate for the nbn 25 plan. Moved from another provider to MATE in just an hour from the time of signing up. Thank you Mates for setup. Ltd. All Rights Reserved. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. Great customer service (Frank) Relaxed, easy going, helpful service. Read more. Great speed so far, Review collected in partnership with MATE. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. So glad to hear you've had a great experience! Only had MATE a couple months and found it awesome! We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. The experience was amazing. Only had MATE a couple months and found it awesome! When I received my second Bill I called and queried it. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. © 2020 ProductReview.com.au Pty. Thanks for your feedback! The new unlimited data plans are set to launch on Friday, priced at AU$149/month. Best thing ive done! 200%plus!! streaming services), I could not connect with wifi according to instructions. These charges were valid. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Drops out, poor IT assistance, they treat you like an idiot. You did not organise to have a trench dug and conduit laid as advised. I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. Read more. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. 4. Posted by 1 … Easy going Tony helped me to re-setup my connection. Mate's customer service has been excellent, easy sign up and change over process from Aussie. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. Read more. NBN 12 (Basic) speed AKA. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Read more. Real people. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. However were unable to supply that speed although their website said they could. I've been using this internet provider for almost two months, and within this period I didn't have any problems. Only had MATE a couple months and found it awesome! Read more, Online signup was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk was actually helpful!! :-). Mate communicated well throughout and provided clear instructions. Your trust is our top concern. An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? 200%+. It is now Nov and was still charged $75. save hide report. The MATE team. Listing monitored by MATE representatives. Mate NBN (Internet Service Provider): 4.5 out of 5 stars from 1,979 genuine reviews on Australia's largest opinion site ProductReview.com.au. I have old router, which luckily meet the standard. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. It was so super easy to get put on and getting it put on was as super fast as their speeds! Read more. You did not organise to have a trench dug and conduit laid as advised. However, we would like to clarify your comments as there are some details missing in regards to this issue. Very happy customer! Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. Mate NBN 100 soul mates.Download speeds always around 90Mpbs. Regards, The MATE team. Not happy since upload speed is important for me. The NBN providers with some of the fastest advertised typical evening speeds for NBN 100 plans are: Telstra : Typical evening speed of 92.27Mbps Aussie Broadband : Typical evening speed of 90Mbps The acted very fast and lodged a fault with NBN. Mate is the greatest service for quality, price, customer service and technical support. © 2020 ProductReview.com.au Pty. Further details in the disclaimer. I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Havenât experienced any dropouts in over 6months.Great technical support for BYO modem and Awesome customer service.Have had friends and family change over to Mate , they couldnât be happier! Listing monitored by MATE representatives. The service I have had is very effetive! No issues, customer service was quick and Highly rated with my experience! my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. The Canberra account became active on Monday, less than a week after I signed up. We wish all the best with your new provider. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. An nbn technician appointment was organised by us to connect the main house. Anthony solved my issue really quickly and with a minimum of fuss.Pricing is the bestWould recommend to friends and family, Thanks for your review! No drop-outs so far. All plans come with no lock-in contracts and unlimited data included. Nonetheless, you requested to place an nbn order to connect the main house anyway. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. Very happy customer! Which was introduced to new members only in July this year, and then given to already existing customers in Aug. Have been with Mate for ages and was the first to recommend them to friends and family. When I said this to the manager he said he saw no problem in it. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Frustrated because the internet drops out during the day and if often too slow especially when working from home. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. Regards, Further details in the disclaimer. Mate | NBN 100 | Unlimited data | No lock-in contract | AU$79 per month. Price is great to. Meet my expectations. The MATE team, You know it's good when you don't have to think about it. Setup was 2 mins after we received mails that the service is up. It was so super easy to get put on and getting it put on was as super fast as their speeds! Companies can't alter or remove reviews from ProductReview.com.au. Mate Standard Plus NBN. Best thing ive done! As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Mate has won the hearts of many all over the continent, as it provides all its users with unlimited data plans that come with different price plans. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. The only other feedback I would suggest is having after hours and weekend support even if just by email. Regards I made the switch to Mate and im so happy!! I am amazed by Mark from technical support today who provided prompt and knowledgeable solution. Once the nbn installation is complete you still need to setup your network. Thank you Mate. The acted very fast and lodged a fault with NBN. Review collected in partnership with MATE, We switched to Mate when Aussie Broadband put their prices up. Please contact support@letsbemates.com.au for assistance. We can confirm you were signed up to MATE via an alternate sales channel (ACN). The new modem arrived within a couple of days. Best thing ive done! Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. The MATE team. This feedback, and our test results, are used to determine the best NBN provider of 2020. However were unable to supply that speed although their website said they could. For the fastest of what the NBN has to offer, Mate dishes up premium NBN (NBN 100) for under $90 a month. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. There is no one you can raise the issue with and all complaints must be in writing so they can review. The only difference between the plans is the speed:. Called and arrived on time. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. No connection or speed drop outs experienced till now. Will you be adding IPv6 support anytime soon? Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? I made the switch to Mate and im so happy!! The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. !Thanks Mate!!! Real people. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price.This is great value addition to my business.Compared to other network I have seen in my house it has good coverage.This was very useful during this covid time. Very much recommend. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. So glad to hear you've had a great experience! I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. For the tech savy you can do this yourself, however if you need a little help we can contract a technician to do a professional install of your home or business network. 28 comments. Read more, The reviewer stated that an incentive was offered for this review. Two of the top contenders in the NBN Broadband game these days include TPG NBN services as well as Mate NBN services Mate Communicate which has been ranked best ISP in 2016 by Product Review TPG is, as many may already know, the second largest internet service provider in Australia As funny as it seems, it was just like talking with a mate! No drop-outs so far. MATE is another reliable option, reporting evening speeds of 83Mbps on NBN 100 plans, 42Mbps on NBN 50 plans, 19Mbps on NBN 25 plans, and 10Mbps on NBN 12 plans. Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. The Mate X electric bike also conveniently folds down in three easy steps so you can take it on a train or store it under your desk when you get to the office. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Only had MATE a couple months and found it awesome! What NBN plan speed do I need? Speed. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. The service I have had is very effetive! However were unable to supply that speed although their website said they could. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. Service is excellent. We do not offer any other payment methods besides direct debit via credit/debit card. Read more. 5. No drop-outs so far. You can toggle between Internet plans and phone bundles on these pages, which isn’t a … NBN is Australia's National Broadband Network offering speeds of up to 100Mb/s, in this video we take you through all the different deals out there. As funny as it seems, it was just like talking with a mate! Similar opinion? Have struggled to get over 4/9 since. They gave me the email for support, I emailed and received a call from support within minutes. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Usually get 90-92 Mbps down (lowest has been 86 Mbps) and 17-18 Mbps up (lowest has been 16 Mbps). When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Very glad to be with Mate! Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. Regards, Well done! I have a modem, was presuming that all I would need is a sim card? Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. Good service and support in getting connected. They gave me the email for support, I emailed and received a call from support within minutes. No issues, customer service was quick and Highly rated with my experience! So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. We can assure you we are not in the business of ripping anyone off. Regards, What changed? We can confirm that you were connected to us with nbn in your granny flat without any issues. The MATE team. Every plan with MATE has no set up fees, contracts or data limits. We plugged in the Mate modem and 10 minutes later we were online with glorious high speed internet. I prefer mate for their easy to handle customer support. For the second year running, iiNet and TPG tied for best NBN provider. MyRepublic and MATE both have contract-free NBN 50 plans for $69 per month. good mates nbn - best for small households of 1-2 people; NBN 50 (Standard Plus) speed AKA. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. Iâve been connected for a bit over a month now and experienced no downtime. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! ProductReview.com.au has affiliate partnerships. streaming services). Fact checked. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. I am so unimpressed at the moment. Your trust is our top concern. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. video calls) and for entertainemnt (e.g. Best thing ive done! No issues, customer service was quick and Highly rated with my experience! These charges were valid. An Australian owned and operated small business operating for over 5 years. My upload went down twice when I'm paying for 100/40The first time i complained the upload was put up to 40 and a week later went back down to 20 again. My experience is of excelling in customer service and prompt connection with best speed and price rates!! I've been using this internet provider for almost two months, and within this period I didn't have any problems. We specialise in premium quality Internet and phone connections. Please contact us on 13 14 13 and press "1" for sales, or email your full address to support@letsbemates.com.au so we can perform a service qualification check and advise. Tangerine had long held our number one pick for best NBN 100 … Every Mate plan has unlimited data and no contracts. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Regards, Please contact support@letsbemates.com.au. From there you can choose your broadband speed and if you’d like to bundle in a phone, but yeah, I bet they already had you at ‘unlimited data and no contracts’. MATE Team, Please contact us on 13 14 13 and press "1" for sales, or email your full address to. 100% Aussie based support & 4.4 star Product Review rating 2 Award-winning customer service – Winner of 2020 & 2019 ‘Service Champion – Customer Service Team of the Year – Large’ award 3 Award-winning soul mates nbn™ plan 4 As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. Read more. Ltd. All Rights Reserved. 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