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</html>";s:4:"text";s:7681:"Viagogo will not refund my money, and it’s impossible to get someone to help. If you’re unable to attend the rescheduled date, you can claim a refund of the ticket’s face-value price. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled – only credits. The event has been postponed twice now due to covid, currently set for May, 2021. If your event has been postponed, you do not need to return your ticket. A payment to viagogo will appear on the Buyer’s payment method statement as “VIAGOGO EVENT TICKETS”. A new policy announcement has been issued on the Viagogo website in response to the coronavirus cancellations. AVOID AT ALL COSTS. Viagogo told Newshub in a statement it guarantees a full refund, including shipping costs, if an event is cancelled. How to get StubHub refund. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. It has been publicly announced. Postponed events may not be eligible for refund. "In some cases, i.e. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Viagogo email to say event postponed so they will not refund as waiting for a new date for it. “This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled — only credits. Postponed events may not be eligible for refund. It will stay valid for the new date. The credits are valid through the end of 2022. Stated. My event was cancelled due to the pandemic and I have yet to receive a penny. If an event is moved and you cannot … Viagogo argues that the events have been postponed, despite event organisers confirming that they have indeed been cancelled. I told them I am 65 y-o and turning 66 y-o in November and certainly wont be able to attend the event in 2021 since I will be retiring in France. We will market your tickets on our platform to find a new buyer. The cancellation policy on the Viagogo website asserts that ticketholders may receive a refund for cancelled events, but if an event is postponed, the ticket is valid for the new rescheduled date and no refunds are given. Viagogo, a tickets marketplace, bought StubHub in February 2020. Switzerland-based Viagogo, which recently bought StubHub from eBay for $4.05 billion, is trying to retroactively discontinue its guarantee that promises customers a full refund … If the Event is Postponed Viagogo is the WORST. How to get StubHub refund. When they finally said the event was cancelled, I asked 7 times, yes 7 times for a refund of my £440 and was ignored every time. Viagogo have come under fire for refusing to issue refunds for events that have been cancelled or postponed due to the coronavirus pandemic. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. They guarantee a refund if there is a cancellation but you'll have better luck being struck by lightning. In order for Ticketmaster to issue refunds it needs to work with the event … Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also … But again, it’s unlikely you’ll get the delivery costs or booking fees back. Ticketmaster is refunding tickets but Viagogo is maintaining the event is postponed so they don’t have to comply with their T&C’s of issuing a refund for a cancelled event. In case of any issues, you can contact them here. However, because ticketholders are able to carry their tickets over to the respective 2021 events, Viagogo is not offering refunds. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. I purchased two tickets to Welcome to Rockville 2020 and paid over $600 for the two. Per viagogo’s guarantee, buyers are entitled to a full refund if an event is cancelled. Viagogo claims the event has been postponed and not cancelled, but Gordon said the tickets are “useless” to him if Rage Against the Machine are not playing again next year. Recent recommendations regarding this business are as follows: "Steer clear", "Do not recommend", "Stay away from Viagogo". One customer, Melissa Taylor, paid more than £270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. The credits are valid through the end of 2022. My event was started as cancelled on the official Jeff Lynne website, but Viagogo said the event was only postponed for the first 2 months so no refund due. Viagogo, a tickets marketplace, bought StubHub in February 2020. The credits are valid through the end of 2022. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. It’s also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Postponed events may not be eligible for refunds. Viagogo have come under fire for refusing to issue refunds for events that have been cancelled or postponed due to the coronavirus pandemic. Don't ever buy event tickets from them because if the event is cancelled, you will not get a refund. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled — only credits. According to Viagogo’s website, customers are only allowed a refund on their order if an event is canceled. The cash refund will … Viagogo’s cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. In case of any issues, you can contact them here. If an event you have tickets for is postponed, hold on to those tickets until a new date is announced. Yes, you can use your voucher on the viagogo website, for any event of your choice anywhere in the world. How long does it take to get my refund? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds … Viagogo has been accused of refusing to give refunds on tickets that were purchased via its platform for UK events that have been cancelled as a … For example, Viagogo customers are protected by the company's guarantee, which means in the event of a cancellation you would get a full refund. The credits are valid through the end of 2022. Viagogo started out with the message of “the event is postponed” and has been holding my refund. I eventually got a full refund only after asking my bank. If an event organiser has decided to cancel, whatever the circumstance is, you still haven't got what you paid for – so you're still entitled to a refund. Viagogo’s cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 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