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";s:4:"text";s:21739:"I was told "No," and that it could only be delivered to my house for $199. Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! I'm very disappointed that the store didn't shrink wrap the item like they said they would do. However, I give this tub "0000" or no stars if I can. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. I shouldn't be having to hunt for an associate and beg them to take my money. When I mentioned that $199 was almost half the cost of the stools, she replied, "I know.But just think......You can furnish your your whole house, and still only pay $199 shipping!" Such a big part of the process for me. What I put in it was a bar of soap! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. That's all they do, sell furniture and deliver it. And for the mediocre items listed in the store you really should give everything you got. We were told that the tub is custom made so it will take a while to make the tub. This is for their online portion: They are terrible! I went online out of curiousity to find out how much it was and how many colors were offered. Also, I never like when people say, "I SAVED _____ DOLLARS!" Restoration Hardware should have better standards even for an Outlet store. Not one rug had a price on it. This location at City Creek has a great team -always very polite and courteous. There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. After being blatantly ignored by all 3 or 4 people working there that were doing nothing at all other than talking at the register, area I said forget this and went to pottery barn across the way. You are NOT going to want to lift that daily. One person is filling the doggy water bowl while another girl is talking non-stop about her love of dogs and how she wants to own 5 dogs some day. I had a rare incident happen with a Vintage French round side chair that I purchased from the Pleasanton Outlet store. While the 100% down feather filled cushion wrapped in your “custom” choice of upholstery sounds lovely on paper, it does function as lovely in real life. However, my daughter wasn't able to find another one that she liked. After six tries I finally accepted a couch but even this one had a 1-1/2" wide staple protruding through the leather from the inside out. I wish I had read these reviews before going to what WAS a favorite store at 3PM on a slow Sunday afternoon with my daughters, for what I anticipated as a fun shopping trip. Again, if this is your hobby then buy this furniture. More info. Salesman: Do you want to buy this one? Hi Guys! While you may think the cloud is cuddly and wraps you like a hug, your grandmother or great aunt might think different. Here you can submit a FREE request for a product by Restoration Hardware which is not yet in our catalog. I've had my eye on their upholstered ottoman as a desk chair. I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. This blog post isn’t meant to bash Restoration Hardware. Sonia and Thomas were there the next week when I came in. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. Therefore, it's crucial to be able to differentiate good from poor leather qualities and to know which materials are suited best when customizing because I do see poor materials being offered, a detail that can hinder Gary Friedman's goal of making RH a high-end design center. Oh, this particular location is dark. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. Nice furniture and choices, but way overpriced. She said to bring the chair in. Jaime went off to look at linens and I went to look at some of the tabletop items for decoration that are usually overpriced, but pretty to look at. So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. They had a few, but nothing that we were interested in. I love this place! Love this place. But once their staff saw this chair, they immediately made things right. I finally asked a few questions about sizing and materials for a Maxwell couch and they were unable to answer my questions. Had I known this, I NEVER would have gone to the post office and shipped it back. I recently have added a few light fixtures from here to my house & am one happy customer as a result! Please please spare yourself the nightmare and give your business to another more reputable company. This review is for the quality of the tub and not their customer service. All this aggravation for $17,000. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. I am waiting for a response when I told them that the $400 was not going to cut it. The slats that hold the mattress have busted. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. (btw, I was still smarting from the experience at RH) At RH, the clerks passed me off like a bad penny and my daughters and I were continually in search of someone to help me and answer my questions regarding fabrics and sizes. This place gets pricey. These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. So, I called and they sent me new ones (again a few yellow roses). There were at least two young women employees on their laptops, not with customers, and they never acknowledged me or offered to help. Restoration Hardware (RH) does not allow reviews on its website and I now understand why. Another three months. Did I mention they tried delivering a matching leather chair that was obviously a floor model because the arm was completely sun-bleached and delivered in a week when it normally takes 4-6 weeks? With this, and feeling despondent, I gathered my daughters and walked out. Their sofas start at $2,300 and can go up to $15,000+. The whole concept of this store is just wrong. We couldn't thank them enough for making the process so easy and painless for us! $5,220.00. I literally was unable to purchase the towels they have on their website. The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a week...the reason? They will deliver broken products and ask what you want to do about it. They no longer sell switch plates in stores. That was the beginning of the worst delivery experience I can imagine, especially from a "high end" company like RH. If you're looking for Cloud couches, they definitely had several in stock. I turned off the freeze and reapplied before the 30 day wait they requested. This incident made me really think twice about ordering anymore RH items. artist, Chicago Interior Designer, Jen Talbot Design, Styling, accessories, Candles, jentalbotdesign, residential, bathroom, Bathroom Design, Chicago Interior Designer, Jen Talbot Design, floor tile, jentalbotdesign, powderroom, residential. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals. It's total crap! My winter visitors have raved about the towels! Can we turn on some lights so I can see, mom? Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. Salesman: It only comes in two colors. It's unbelievable that the store has such poor customer service. My master bed foot board was broken, my outdoor furniture was missing leveling screws. It was nothing like the picture online! Happy with the delivery. Currently unavailable. Looking at the slats, they aren't even made of wood. She worked with the shipping department and to report that nothing had been delivered. Wtf? I received 4 yellow roses, a fern, and a greenery. I also recently purchased six arm chairs for my kitchen table in the perennial fabric and they are all in perfect condition. I'll never buy from them! Calm down with the snooty attitude. I was very surprised, as I've always found RH to be top quality. Just for the name brand? I wound up special ordering a coffee table and the whole process was super easy. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. Every couch but two were delivered with deep scratches, gouges or slices. Thank you! Also when you return items, be careful to document everything. It was quite the nightmare but I am SO glad that I finally found a piece that I’m happy with. There is no quality control. YUCK, don't go unless you want dirty, spotted broken furniture. The rep wanted to confirm my order and set up a delivery time. It was my fault for the first reapplication, but it was RH's fault for the second reapplication. the cloud modular sofa I have received so many inquiries on where our sofa/sectional is from so I thought I would write a post and share our opinions on it. Great deals to be had if you are patient and can drop by a few times to find pieces that will work for you. It's an absolute joke. Just want to give a shout out to Debbie. Went there the other day for the first time despite the reviews. DO NOT buy fixtures from them. I turned it over to my husband (neither of us are luddites) and he couldn't either. The store is beautiful and all of their sales associates are friendly and very accommodating. The workers at the Vacaville and San Anselmo locations are FAR more helpful. Bad customer service destroyed my loyalty to this brand. A few minutes later, we were over at the couch moving cushions around to try different lighting. My daughter wanted to go here to pick out some things for her apartment. Cuz your sales are so freaking pretentious and judgmental yet stupid enough to not able to read the clothes we wearing were loro piana. This store might be worth checking out if you're in the area. Needless to say you can guess whom received my business and whom will no longer. If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. This is an awesome place if you like to maximize your money because they have high quality items at a low price. There is so much to chose from on line, why would anyone bother going into the store where no help or customer service is offered anyway? Want to know which is the closest to your home?Take a look at the handy store locator for more information. If so, fine. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. The chair itself was $350. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. I would have just driven to the Restoration Hardware across town. Me: Well not this particular one, but I'm interested. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. The first, simpler issue is that the oversized frame makes it difficult to install in homes - you need to double check your door widths to ensure it will fit in your home. Transportation was a problem, but I rented a Budget Cargo Van, conveniently located half a mile a way, for $15 per day plus 65 cents a mile. In addition, none of the small pillows stay put. Will not return since my first impression was unfriendly. They should feel ashamed of their product. I told her yes, and she said someone would be by to help us as soon as possible. As a result, each sofa cushion should be regularly fulled after every use to ensure it keeps its fluff. Quality of goods also went down in the last 4-5 years. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. I'm giving 1 star for the excellent delivery process. Weirdly I don't get this treatment from Fashion Island. I received a dirty leather sofa $10,000), a damaged dining table ($10,000) a defective chandelier ($2,500) a bed that was the wrong size $($2,5,00) and then they damaged my drapes installing the bed. If we decide to produce the requested 3d … I approached her just to buy yet another leather sample, this time, Vintage Cigar. We couldn't be there in time, so we told them to return the pieces. I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. What ?! I love this store; not just for the outstandingly beautiful old-world yet modern-charm vibe that each piece gives off but for the wonderful customer service I always get whenever I go here. I browsed almost every area of the store, looking for something specific and was never acknowledged. Get the best deals for restoration hardware cloud sofa at eBay.com. It took three weeks to receive my item. That's two broken tables. There's none to be found within these walls. Ohh and get this.. My vanity is already chipping (it's maybe 3 months old). They said they would file a claim. The furniture is nice, but the shopping experience was horrible. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. Hands down the best RH store. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore.. We haven't for 2 years." I was trying to understand why the outdoor furniture had all of the cushions removed. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. I wanted to find something similar that had a low frame and sink in … The cons: High prices. I went in for the first time on a Friday around lunchtime. And better, it is constantly evolving. Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. I should have purchased from Ethan Allen, at least when I buy from them the furniture is made in America. Today we walked in to get help with looking for a chandelier to go over our kitchen island...something that would give off decent light. Be expected to pay big, even though a lot of the items are damaged. She is my go to girl now for any RH needs!!! Dining chairs that are used most often are in perfect condition. Restoration Hardware Cloud Sofa Copycat. Some complaints about perceived quality for certain items. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. I mean, everything from the customer service to the quality of the items they sell is piss poor. Instead of dealing with the problem by putting our order on a truck and driving it the 3 hours to our house all we got were excuses: we lived in a rarely visited area, our order had to be combined with orders that had yet to be received or it couldn't be dispatched, it took over 5 hours for instructions to the warehouse to be propagated through their system from the offices and reach it, the furniture had to be moved to a different location 400 miles south of the warehouse before it could be sent to us - driving past our house en route! I can't wait to continue to find pieces for our house. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. !Today I want to tell you about FIRST IMPRESSION | Cloud Couch by Restoration Hardware!!! My favorite furniture store. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. She then pointed across the room and said, "by the lady in red", leaving me wondering what lady and what various pieces she was referencing...And, then she was gone! Damaged furniture, being sold out of this "outlet" at 30% off. You have to be patient in finding gems as RH outlet has a lot of expensive items despite being an outlet. Not sure this is the consumer experience they're going for, but it was vivid. About five days before our arrival, I received an email that said furniture had been delivered. I was one of the first few to come on opening day right when they opened. There were issues with my order due to vendor production and delays. i never go back there ... prefer to go to corte madera don't go to the one in SF.... most of the people who work there think they are the client.... no way. We'll be back in for our chairs :). A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. Can't wait to receive our furniture. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. You had to buy them separately. We bought a queen size bed from there but unfortunately the railings were wrong. I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiancée and I. And, that WAS their big mistake as I walked out and promptly drove the next day to the highly reliable store, Ethan Allen, and made my purchases with Interior Designer, Alicia, who is highly knowledgeable, very helpful, gracious and was happy that I was there. They sent the liner, which you have to order separately, within a month. The selection is meh. This item & the customer service experience has been a very large disappointment. If you like beige, off-white, gunmetal gray, vanilla, eggshell, ivory, etc., you'll feel at home. None of the furniture on the floor is available for sale? Extremely rude and arrogant sales staff. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. The fabric is fading into an ugly color. The very next day, I received l call from RH. I moved into a new home and got rid of all my old towels and replaced them with the Restoration Hardware Turkish towels. When we came back we decided it wasn't worth the cost due to condition. Unbelievably snobby sales people. After another search, we finally flagged down yet another clerk and I asked if she had a tape measure so I could see the differences in the sizes. There are some great deals and an outstanding staff. Steal some great ideas, and buy at IKEA. $900 worth of furniture sitting on the front step of a condo for five days. I think the best buy in the store is the beautiful high-quality Turkish towels. If this is what you like to do in your spare time then furniture from this place is for you. Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. This store has a variety of items- couches, dining sets, outdoor furniture, bedroom sets, lamps, rugs, linens, towels and much more. We will definitely be back and will ask to work with him. Salesman: Why, do you want to buy it? The founder Stephen Gordon must have been neglected Crayolas in his youth, as the options are minimal. Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. No way of cleaning according to RH. It should be noted that the exact percentage will be different based off of personal preferences. My bad. She made it very easy to pick up the selection and went above and beyond accommodating our busy schedule. After I got screwed I looked on their website and they had nothing about paying for the return shipping costs either. Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. Shop elsewhere, unless you enjoy wasting your time and getting pissed off. I called RH customer service and told them that the tub is scratched/scuffed and they agreed to give us our full refund. Okay ... Thursday the 18th I get a call, and surprise surprise, the replacement table (which already should have been identified as in perfect condition since it was to replace a broken table, right), was itself also broken. Couldn't recommend working with him more! The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. 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