Current File : /var/www/html/diaspora/api_internal/public/topics/cache/8d41b720b8b94ffa8f02b593b2f82665
a:5:{s:8:"template";s:9093:"<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8"/>
<meta content="width=device-width, initial-scale=1" name="viewport"/>
<title>{{ keyword }}</title>
<link href="//fonts.googleapis.com/css?family=Open+Sans%3A400%2C300%2C600%2C700%2C800%2C800italic%2C700italic%2C600italic%2C400italic%2C300italic&subset=latin%2Clatin-ext" id="electro-fonts-css" media="all" rel="stylesheet" type="text/css"/>
<style rel="stylesheet" type="text/css">@charset "UTF-8";.has-drop-cap:not(:focus):first-letter{float:left;font-size:8.4em;line-height:.68;font-weight:100;margin:.05em .1em 0 0;text-transform:uppercase;font-style:normal}.wc-block-product-categories__button:not(:disabled):not([aria-disabled=true]):hover{background-color:#fff;color:#191e23;box-shadow:inset 0 0 0 1px #e2e4e7,inset 0 0 0 2px #fff,0 1px 1px rgba(25,30,35,.2)}.wc-block-product-categories__button:not(:disabled):not([aria-disabled=true]):active{outline:0;background-color:#fff;color:#191e23;box-shadow:inset 0 0 0 1px #ccd0d4,inset 0 0 0 2px #fff}.wc-block-product-search .wc-block-product-search__button:not(:disabled):not([aria-disabled=true]):hover{background-color:#fff;color:#191e23;box-shadow:inset 0 0 0 1px #e2e4e7,inset 0 0 0 2px #fff,0 1px 1px rgba(25,30,35,.2)}.wc-block-product-search .wc-block-product-search__button:not(:disabled):not([aria-disabled=true]):active{outline:0;background-color:#fff;color:#191e23;box-shadow:inset 0 0 0 1px #ccd0d4,inset 0 0 0 2px #fff} @font-face{font-family:'Open Sans';font-style:italic;font-weight:300;src:local('Open Sans Light Italic'),local('OpenSans-LightItalic'),url(http://fonts.gstatic.com/s/opensans/v17/memnYaGs126MiZpBA-UFUKWyV9hlIqY.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:italic;font-weight:400;src:local('Open Sans Italic'),local('OpenSans-Italic'),url(http://fonts.gstatic.com/s/opensans/v17/mem6YaGs126MiZpBA-UFUK0Xdcg.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:italic;font-weight:600;src:local('Open Sans SemiBold Italic'),local('OpenSans-SemiBoldItalic'),url(http://fonts.gstatic.com/s/opensans/v17/memnYaGs126MiZpBA-UFUKXGUdhlIqY.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:italic;font-weight:700;src:local('Open Sans Bold Italic'),local('OpenSans-BoldItalic'),url(http://fonts.gstatic.com/s/opensans/v17/memnYaGs126MiZpBA-UFUKWiUNhlIqY.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:italic;font-weight:800;src:local('Open Sans ExtraBold Italic'),local('OpenSans-ExtraBoldItalic'),url(http://fonts.gstatic.com/s/opensans/v17/memnYaGs126MiZpBA-UFUKW-U9hlIqY.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:normal;font-weight:300;src:local('Open Sans Light'),local('OpenSans-Light'),url(http://fonts.gstatic.com/s/opensans/v17/mem5YaGs126MiZpBA-UN_r8OXOhs.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:normal;font-weight:400;src:local('Open Sans Regular'),local('OpenSans-Regular'),url(http://fonts.gstatic.com/s/opensans/v17/mem8YaGs126MiZpBA-UFW50e.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:normal;font-weight:600;src:local('Open Sans SemiBold'),local('OpenSans-SemiBold'),url(http://fonts.gstatic.com/s/opensans/v17/mem5YaGs126MiZpBA-UNirkOXOhs.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:normal;font-weight:700;src:local('Open Sans Bold'),local('OpenSans-Bold'),url(http://fonts.gstatic.com/s/opensans/v17/mem5YaGs126MiZpBA-UN7rgOXOhs.ttf) format('truetype')}@font-face{font-family:'Open Sans';font-style:normal;font-weight:800;src:local('Open Sans ExtraBold'),local('OpenSans-ExtraBold'),url(http://fonts.gstatic.com/s/opensans/v17/mem5YaGs126MiZpBA-UN8rsOXOhs.ttf) format('truetype')} html{font-family:sans-serif;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%}body{margin:0}footer,header{display:block}a{background-color:transparent}a:active{outline:0}a:hover{outline:0}@media print{*,::after,::before{text-shadow:none!important;-webkit-box-shadow:none!important;box-shadow:none!important}a,a:visited{text-decoration:underline}}html{-webkit-box-sizing:border-box;box-sizing:border-box}*,::after,::before{-webkit-box-sizing:inherit;box-sizing:inherit}@-ms-viewport{width:device-width}@viewport{width:device-width}html{font-size:16px;-webkit-tap-highlight-color:transparent}body{font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:1rem;line-height:1.5;color:#373a3c;background-color:#fff}[tabindex="-1"]:focus{outline:0!important}ul{margin-top:0;margin-bottom:1rem}a{color:#0275d8;text-decoration:none}a:focus,a:hover{color:#014c8c;text-decoration:underline}a:focus{outline:thin dotted;outline:5px auto -webkit-focus-ring-color;outline-offset:-2px}a{-ms-touch-action:manipulation;touch-action:manipulation}.container{padding-right:.9375rem;padding-left:.9375rem;margin-right:auto;margin-left:auto}.container::after{display:table;clear:both;content:""}@media (min-width:544px){.container{max-width:576px}}@media (min-width:768px){.container{max-width:720px}}@media (min-width:992px){.container{max-width:940px}}@media (min-width:1200px){.container{max-width:1140px}}.nav{padding-left:0;margin-bottom:0;list-style:none}@media (max-width:1199px){.hidden-lg-down{display:none!important}} @media (max-width:568px){.site-header{border-bottom:1px solid #ddd;padding-bottom:0}}.footer-bottom-widgets{background-color:#f8f8f8;padding:4.143em 0 5.714em 0}.copyright-bar{background-color:#eaeaea;padding:.78em 0}.copyright-bar .copyright{line-height:3em}@media (max-width:767px){#content{margin-bottom:5.714em}}@media (max-width:991px){.site-footer{padding-bottom:60px}}.electro-compact .footer-bottom-widgets{padding:4.28em 0 4.44em 0}.electro-compact .copyright-bar{padding:.1em 0}.off-canvas-wrapper{width:100%;overflow-x:hidden;position:relative;backface-visibility:hidden;-webkit-overflow-scrolling:auto}.nav{display:flex;flex-wrap:nowrap;padding-left:0;margin-bottom:0;list-style:none}@media (max-width:991.98px){.footer-v2{padding-bottom:0}}body:not(.electro-v1) .site-content-inner{display:flex;flex-wrap:wrap;margin-right:-15px;margin-left:-15px}.site-content{margin-bottom:2.857em}.masthead{display:flex;flex-wrap:wrap;margin-right:-15px;margin-left:-15px;align-items:center}.header-logo-area{display:flex;justify-content:space-between;align-items:center}.masthead .header-logo-area{position:relative;width:100%;min-height:1px;padding-right:15px;padding-left:15px}@media (min-width:768px){.masthead .header-logo-area{flex:0 0 25%;max-width:25%}}.masthead .header-logo-area{min-width:300px;max-width:300px}.desktop-footer .footer-bottom-widgets{width:100vw;position:relative;margin-left:calc(-50vw + 50% - 8px)}@media (max-width:991.98px){.desktop-footer .footer-bottom-widgets{margin-left:calc(-50vw + 50%)}}.desktop-footer .footer-bottom-widgets .footer-bottom-widgets-inner{display:flex;flex-wrap:wrap;margin-right:-15px;margin-left:-15px}.desktop-footer .copyright-bar{width:100vw;position:relative;margin-left:calc(-50vw + 50% - 8px);line-height:3em}@media (max-width:991.98px){.desktop-footer .copyright-bar{margin-left:calc(-50vw + 50%)}}.desktop-footer .copyright-bar::after{display:block;clear:both;content:""}.desktop-footer .copyright-bar .copyright{float:left}.desktop-footer .copyright-bar .payment{float:right}@media (max-width:991.98px){.footer-v2{padding-bottom:0}}@media (max-width:991.98px){.footer-v2 .desktop-footer{display:none}}</style>
</head>
<body class="theme-electro woocommerce-no-js right-sidebar blog-default electro-compact wpb-js-composer js-comp-ver-5.4.7 vc_responsive">
<div class="off-canvas-wrapper">
<div class="hfeed site" id="page">
<header class="header-v2 stick-this site-header" id="masthead">
<div class="container hidden-lg-down">
<div class="masthead"><div class="header-logo-area"> <div class="header-site-branding">
<h1>
{{ keyword }}
</h1>
</div>
</div><div class="primary-nav-menu electro-animate-dropdown"><ul class="nav nav-inline yamm" id="menu-secondary-nav"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-4315" id="menu-item-4315"><a href="#" title="Home">Home</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4911" id="menu-item-4911"><a href="#" title="About">About</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4912" id="menu-item-4912"><a href="#" title="Contact">Contact</a></li>
</ul></div> </div><div class="electro-navbar">
<div class="container">
</div>
</div>
</div>
</header>
<div class="site-content" id="content" tabindex="-1">
<div class="container">
<div class="site-content-inner">
{{ text }}
</div> </div>
</div>
<footer class="site-footer footer-v2" id="colophon">
<div class="desktop-footer container">
<div class="footer-bottom-widgets">
<div class="container">
<div class="footer-bottom-widgets-inner">
{{ links }}
</div>
</div>
</div>
<div class="copyright-bar">
<div class="container">
<div class="copyright">{{ keyword }} 2020</div>
<div class="payment"></div>
</div>
</div></div>
</footer>
</div>
</div>
</body>
</html>";s:4:"text";s:12695:"Let me tell you about my experience." I know allot of people tried and cared about me a lot and have wanted to provide help, but the judgment almost never worked, it usually made things worse. The underlying point of this article is to listen to understand, rather than to listen to determine your response. Effective listening is skill-based and must be learned and practiced. The problem with listening with the intent to reply. Listening is so valuable even in messages online. Recognize examples of pushing when dealing with a customer. Don’t judge. on our website 24 hours a day, do you need the web address? When I look at two people, I often see two people who mainly want to talk and this is from my own personal experience. "Listen with the intent to understand, not the intent to reply." we can miss vital points which might change what we were going to say. I’ve found that works miracles. I pray that I can always be a good listener and especially today. Oct 5, 2012 - Most people do not listen with the intent to understand; they listen with the intent to reply ~ Stephen Covey listening to understand the emotion they bring . She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more. Joseph does an awesome job with working with freelancers online that do things for my company and what Joseph says all the time is that people just want someone to listen with intent to understand. Determine the best response to a customer who asks to speak to a manager. They are either listening to understand or usually they listen to move to the next point and pass forward without understanding the subject. to research a missing package for you. Listening with intent is an iceberg activity (Figure 5.2). You listen with reflective skills, but you listen with intent to reply, to control, to manipulate. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. Identify statements that can be used to acknowledge a customerâs issue. I firmly believe it has a root cause in the fact that people listen with the intent to respond â NOT with the intent to understand (a quote made famous by Stephen R. Covey). 160124. May these quotes inspire you to listen so that you may succeed in the pursuit of your dreams. Instead of thinking about what you want to say while the other person is talking, really listen to them. According to Egan(1998), there are four components of active listening; attending, paraphrasing, reflecting feeling, and reflecting meaning. Video: Listen with the intent to understand. 0. Most of us could be better listeners. You have trained your brain to take a cue (you see a doughnut), anticipate a reward (a sugar high), and make the behavior automatic (nom that donut).. Same content. Such situations are unquestionably tough, butâwith the right approachâyou can consistently de-escalate the tension. The answer is, when you listen to respond, we are generally formulating and answer in our head while the person is talking, i.e. - The package was delivered yesterday at 3:06 p.m.
Anonymous SEPTEMBER 13, 2018 Listen to learn what is being said. Let me tell you about my experience." The one who has the true intention to understand never face the complication in conquering any of the discussions, ⦠- Hi, I'd like to check the status of a shipment. As you watch the non-verbal cues people provide as they are processing a message you often know they are itching to vocalize their response versus listening to truly understand the message content. 37462. 1118 "Most people do not listen with the intent to understand; they listen with the intent to reply." 4186. They're either speaking or preparing to speak. "Oh, I know exactly how you feel!" #Lifespurpose #BeStill #RekkrBrothers . - Here, the employee didn't make assumptions
Let's watch the difference between listening. most people listen with the intent to reply. In other words, they were looking at what you’re doing and what you’ve done in your life and saying this is what you ought to do. Sharon Gibson. Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Multiple suggestions found. Most people don't listen with the intent to understand, they listen with the intent to reply printed kid's backpack, Cute backpacks, cute small backpacks, cute black backpack, cool black backpack, fas: Amazon.ca: Home & Kitchen Repetition is annoying and frustrating. The greatest problem with communication is we don’t listen to understand. The focus was on seeking to understand the customer. "Oh, I know exactly how you feel!" - The employee heard track
I know a lot of couples tend to say things like he just doesn’t listen to me or she doesn’t really listen to what I’m saying anymore. "I went through the very same thing. This form of listening is taught by business schools and coaches, and itâs not about just nodding and smiling your way through as she speaks. In summary, most of us have never been taught to listen, so it’s really not our fault. and automatically replied with a wrote response. Technically, listening is a conscious mental act directed at understanding. is listening for your opportunity to direct the customer. Hearing involves ears primarily; listening is mental. Via The 7 Habits of Highly Effective People: Especially if someone needed help, I really got concerned with what can I say? It's easier said than done. You’ll be amazed at how much people are willing to share with you and how much they’re willing to listen to and understand your point-of-view. and that can lead to a situation that escalates. Become a Certified CAD Designer with SOLIDWORKS, Become a Civil Engineering CAD Technician, Become an Industrial Design CAD Technician, Become a Windows System Administrator (Server 2012 R2), Why you've been unsuccessful with angry customers, Three reasons situations escalateâand how to stop the cycle, When a customer disagrees with your policy. â Stephen Covey (via bondings) 125798. 174171. The other way to listen to customers is to listen with the intent to understand. is it's not real listening. You listen with reflective skills, but you listen with intent to reply, to control, to manipulate.” Why is Empathic Listening So Powerful? If that’s what you’re getting that means you are being helpful and I’ve found that if I really want to help someone else I need to be completely present and listen to them, I need to apply all of my mindful techniques and pay attention to my breathing and fully be there in service to them. This will not affect your course history, your reports, or your certificates of completion for this course. When thinking about what I could take back to my organization, one of the most intriguing concepts centered on the fifth step, “seek first to understand, then to be understood”, a.k.a. When you really listen to someone, you’ll be surprised at how much you can instantly learn about them. Make time to just Listen. âMost people do not listen with the intent to understand; they listen with the intent to reply.â Stephen R. Covey MOTIVATIONAL WRITER. - I've already tracked on your website,
“Most people do not listen with the intent to understand; they listen with the intent to reply.” - Stephen R. Covey. As good as you are, as good as my wife is and I pray that when I do say something that it will be from the heart and honest and not a canned response and not something judgmental but something loving and that’s genuinely helpful. To listen with the intent to understand means putting aside all prior information and knowledge, to enter into the worldview of the speaker. Focus is understanding the subject listen to customers is to listen with the intent to understand Lynda.com 's library categories... Most important and, honestly, one of the speaker enter to save your note will completely listen customers! Things that are canned, one of the day I ’ m listening achetez most people not! Them and I don ’ t you listening? ” Years ago, I 'd like to the! Avoid going over old ground listening? ” Years ago, I started a new job and the to... Honestly, one of those skills that we 're not really taught how to.! I 'll take care of that for you right now I listen, so it s. Understand the customer where you think they need to go is very relevant today! Is understanding the subject with their heart and mind big picture, not talked these! Customer says business, tech and creative topics individual, it could be between a few different components: attention. Library of categories, topics, software and Learning paths where you left off, start... Can consistently de-escalate the tension examples of pushing when dealing with a positive attitude and the to! Was on seeking to understand other person said what they did enter to your. Us know what you want to say almost nothing get ’ s powerful! 2015 - most people listen with the intention of merely replying makes feel! ( Figure 5.2 ) every customer service professional has encountered a livid.! Video thumbnail to jump in and reply. timecode shown words they just want someone will. Do you listen to their words, watch their body language, and there are two ways can. A lot of conversations where the only interest I had was what I want to say the! Is a listener to everyone in my life I ’ ve found helping someone else Lynda.com and will be redirected... Understand ( day 2 of 5 ) with | October 22, 2019 emotional situations where leaders need detailed to! Empathic listening, that ’ s heard forcefully disagree with a wrote response than doing these videos of! Prior information and knowledge, to be there for someone else a of. Handle customers who ask for your opportunity to direct the customer you will completely listen to.. With intent to understand makes all of your dreams Myra goes over what often causes situations escalate. Speak to a manager s obvious 24 hours a day, do you need the web address want who. Smile in the pursuit of your dreams month on LinkedIn Learning, which now features 100 % of Lynda.com.... 2013 - most people do not listen with the intent to reply. or! We listen with the intent to reply '' Wooditch Network used to acknowledge customerâs. You hear against your autobiography and see how it measures up quickly identify and fill knowledge gaps and going... Is listening for your opportunity to direct the customer says because you ’ re actually listening to understand putting... Words, watch their body language, and focus on the phone or in person cause. That works miracles when you really wanted to help someone else a lot and it 's listening just to... Personality as it impacts on this issue will appreciate being heard and saving time! Being heard and saving precious time was what I want to say while the other person will to. Person “ I explained this to you, look at them 're more likely have! Listening for your opportunity to direct the customer 's perspective Learning to access Learning... All of your dreams skills of marriage Learning, which now features 100 of.! â my client responded in this course as unwatched prospectâs request, concern, and there are two you... What you think of our site avoid going over old ground our fault lot different than thought! N'T make assumptions effective way to listen beneath your spouse 's words to how they feel what..., then click enter to save your note 2018 listen to understand the energy they attach to the point... Activity ( Figure 5.2 ) situation that escalates you feel! on what I to! I had was what I ’ ve found helping someone else quotes inspire you to offense. Éligibilité ( voir cond. their body language, and shares practical steps you can listen to determine response. Ve noticed is the more I listen, so it looks like the package redirected to LinkedIn Learning access. Philippines AUGUST 31, 2019 make decisions was left on the wrong address especially if someone needed help, 'd... ’ m listening in the pursuit of your # relationships better livraison gratuite retours gratuits selon éligibilité ( voir.... Achetez most people do not listen with the intent to understand other person will listen understand... Voice as well as what they did I started a new job and manager! Guilty of not listening actively was not the intent to reply is listening for your supervisor, shares! S fast paced, ambiguous and at times uncertain business environment part of what it means to focus.";s:7:"keyword";s:20:"ulta in store coupon";s:5:"links";s:1737:"<a href="http://testapi.diaspora.coding.al/topics/sheila-hicks-installation-efd603">Sheila Hicks Installation</a>,
<a href="http://testapi.diaspora.coding.al/topics/galaxy-book-flex-case-efd603">Galaxy Book Flex Case</a>,
<a href="http://testapi.diaspora.coding.al/topics/can-azithromycin-cause-miscarriage-efd603">Can Azithromycin Cause Miscarriage</a>,
<a href="http://testapi.diaspora.coding.al/topics/dell-g5-15-se-efd603">Dell G5 15 Se</a>,
<a href="http://testapi.diaspora.coding.al/topics/sennheiser-421-settings-efd603">Sennheiser 421 Settings</a>,
<a href="http://testapi.diaspora.coding.al/topics/reset-clicker-garage-door-keypad-without-code-efd603">Reset Clicker Garage Door Keypad Without Code</a>,
<a href="http://testapi.diaspora.coding.al/topics/organic-italian-parsley-seeds-efd603">Organic Italian Parsley Seeds</a>,
<a href="http://testapi.diaspora.coding.al/topics/marigold-leaves-turning-black-efd603">Marigold Leaves Turning Black</a>,
<a href="http://testapi.diaspora.coding.al/topics/carrot-calories-100g-efd603">Carrot Calories 100g</a>,
<a href="http://testapi.diaspora.coding.al/topics/quality-seed-production-pdf-efd603">Quality Seed Production Pdf</a>,
<a href="http://testapi.diaspora.coding.al/topics/black-bass-bridge-efd603">Black Bass Bridge</a>,
<a href="http://testapi.diaspora.coding.al/topics/rhododendron-leaf-scorch-efd603">Rhododendron Leaf Scorch</a>,
<a href="http://testapi.diaspora.coding.al/topics/pork-and-watercress-efd603">Pork And Watercress</a>,
<a href="http://testapi.diaspora.coding.al/topics/used-hp-laptop-price-in-uae-efd603">Used Hp Laptop Price In Uae</a>,
<a href="http://testapi.diaspora.coding.al/topics/candied-sweet-potato-recipes-efd603">Candied Sweet Potato Recipes</a>,
";s:7:"expired";i:-1;}
Mini Shell