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I assumed Sydney time but as it's now after 630 - it must be for some other timezone. Date:July 2019, i got new NBN connect. It's the black one. Occasionally whenI can access the 5Ghz signal, I'll get 50mbps but that is once a day - the rest of the time I can only get 7mbps at best - usually it hovers around 3. I've tried various channels and all with the same result - even checked what channel the old Optus Modem was using and replicated the same channel (with the old modem switched off to avoid interference) and still get the low speed. My router appears to be sustained by wizards. Here's a heads up Optus - I want a reduction in my plan to offset the cost I had to bear to provide a service that you should be doing. I have no other 5Ghz devices that cause interference. The external button on the router that toggles the wifi is nonresponsive- pushing it or holding it in gives no response. I had XP and motorola SB5101 modem and my internet worked. I know my gear is not a problem as the old modem worked well on ALL devices throughout the house. I even looked at Wifi Analyser to ensure there was no conflict - it actually showed the Optus Wifi cut in and out (on a channel no one was using) whilst others remained rock solid. I recommend turn both bandwidth (on) so most old and latest devices (iphone, tv, multimedia etc) can be use on these network. I'm philosophically not happy at buying another piece of kit to augmnent what should be fit for service out of the box. The wired connections work fine. Even though the previous Optus modem worked well and gave a great signal, this Sagemcom (or Sagemcrap as many are calling them) is obviously not up to scratch. Can someone please contact me as it appears to be an issue with this useless Sagemcom modem. My Sagemcom router's wifi is nonfunctional. My case manager tried to call me on on saturday (why do they call when I'm driving with no handsfree) and has not called back since. I'll keep arguing this with the TIO and Fair Trading, Hi @bobby_slogger, thank you for the update, albeit a frustrating one for you. I read few comments and found out that the Sagemcom router have two bandwidth 2.4Ghz (on or off) and other one is 5Ghz (on or off). I've checked your fault report and I can confirm that our Case Management team are keeping an eye on this and have a call back scheduled to follow up with you - please let us know if you need further assistance from our end here. So make sure login to the router account 192.168.0.1 enter username and password (found it at the back of router). So, after being told by a case manager that Optus cqnnot guarantee wifi service and they can only offer technical advice on ethernet / cabled connections, I was blown away. Rob. https://discord.gg/2EDwzWa, Press J to jump to the feed. The modem is obviously at fault. View your usage, get billing support and much more with the My Optus app, download it, After several months of frustration in trying to get the NBN installed properly and dealing with the Optus resolution team after I complained to the TIO, I finally had the NBN installed yesterday, I was then told I would have to wait up to 24hrs for the service to be activated. Any help with this would be greatly appreciated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I get a full strength icon but all devices cannot log on to it. I have now had to spend additional money to get a netgear router which surprise surprise, gives me 45mbps and is located on top of the sagemcom modem (so the house and the environment are not really an issue are they optus). Click one of them to enable or disable and then you should see 2.4ghz or 5ghz bandwidth. The PC managed 20 (running windows 10) and the Android devices got between 30 and 45 respectively. I can only access the 5Ghz option either early morning or late at night. I have one of the newer AC Sagemcom WiFi Routers and it is not that good at all for WiFi coverage to say the least. I finally received a call back on Saturday where I was told that the connection issues looked fine with the modem and that if it was WiFi, Optus could not do much as there are too many variables. New comments cannot be posted and votes cannot be cast, More posts from the techsupport community, Stumped on a Tech problem? Charter Spectrum → Sagemcom Fast 5260 - WPS not working uniqs 17235 Share « [HSI] Charter refuses to do anything • Spectrum; Honest? By reading the yes crowd comments, it appears that these modems have known issues so why do you persist with them? Let me know if any additional information would be helpful. On wifi, I have tried PCs, Mac, iPhones and Android devices. Press question mark to learn the rest of the keyboard shortcuts. Hmm, it does sound like we'll need to take a look at what's going on with your modem. I have tested the device and with an ethernet cable, I can get close to 50mbps down and 20 up. Be sure to check out the Discord server, too! After visiting the router page I have discovered that wifi was disabled through those settings, but any attempt I make at re-enabling it results in the page refreshing and once more displaying it as disabled. Wifi light is still not on, software setting refuses to connect but devices can connect and function as normal. Do you have the white or black (AC WiFi) Sagemcom model? It has been working fine for more than a year (2 yrs of which I have been with Optus) though I had an option to upgrade to a new modem but I did not as it has been working fine. » Gerryex … Hi. I have tried resetting it. The Ask the tech support reddit, and try to help others with their problems as well. The problem us, the previous Optus cable modem (Netgear CG3000 V2) would give me a solid 30mbps download whereas the new Sagemcom can only give me 2mbps at best. Sagemcom is an ever-growing group that designs and manufactures innovative products and solutions addressing three fundamental needs: access to energy, access to internet, access to audio/video contents. The Old Optus cable modem is giving me rock solid 30mbps on all devices no matter where they are located so it is not the devices that are an issue. I did raise it with the faults team and was promised a call back at 530pm on Saturday - it's now Monday and still no call back. The average connection on the Macs and iPhones was around10mbps irrespective if I was standing next to the device or downstairs. I'm now waiting for a second modem to see if the modem is the issue but based on as yes crowd trawl, it looks like the model is the issue. I found out my device such playstation or tv etc.. can not find wifi network from the router Sagemcom. Even though the previous Optus modem worked well and gave a great signal, this Sagemcom (or Sagemcrap as many are calling them) is obviously not up to scratch. I even looked at Wifi Analyser to ensure there was no conflict - it actually showed the Optus Wifi cut in and out (on a channel no one was using) whilst others remained rock solid. Under Australian Consumer Law, the Optus modem is not fit for service as it is not doing what it is designed to do. You can also check out our channel change guide for WiFi HERE. And if you think I'm lying, check the stats in the yesopt.us/speedtest site and you'll see the speed increase from around midday today (and this is with the 2.4Ghz connection). After waiting over 40 minutes this morning on hold, I finally spoke to someone who promised he would call me back at 530 this afternoon. Remember, you need to establish a connection to the modem settings menu. The wired connections work fine. Hi @bobby_slogger, I'm sorry to hear you're unhappy with the WiFi performance on your modem. Thing is - the modems are not fit for wifi service and should not be advertised as such or with a huge disclaimer that they offer inferior signal qualty when compared to previous and more reputable modems. Nice modem but have to reset it sometimes. The Netgear WiFi Modem Router I was using on Optus network pre NBN was way better. The external button on the router that toggles the wifi is nonresponsive- pushing it or holding it in gives no response. EDIT: Problem solved itself. Have you since raised this with our Faults team, happy to chase up any ref #'s you may have. My Sagemcom router's wifi is nonfunctional. And then go router wireless setting, you should see wo or w1 etc . I have tried resetting it. 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