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</html>";s:4:"text";s:30164:"From sliding barn doors to louvre doors, French interior doors and more, our online selection provides options to add visual interest and enhance the functionality of any space. Try calling their corporate number and see what happens. User's recommendation: But another product. I think I have made more than 15 calls related to this. We called HD who referred us directly to Masonite's business email. www.realthanks.com. Alternative greatly suggested. Review #1248164 is a subjective opinion of poster. Kudos for caring about what your customers think of the company and for thinking beyond the "sale". I installed a new steel entry door and there is a gap at the bottom. Review #1364390 is a subjective opinion of poster. Our continued leadership, innovative spirit and authentically crafted products have earned us a reputation unsurpassed in the industry. Thought we had done something great for our home. Keep it to one side of the paper but attach any really clear photos which plainly show the issue you have described. Currently, there is no door between the landing at the top of the stairs and the bonus room. Masonite doors made of smooth MDF composite panels, stiles and rails, come factory-primed and ready to paint. Masonite’s exclusive new design is making homeowners stop and take notice of their doors. We hadn't read that far into warranty, and as it was pre-primed, didn't know we had to. Molded panel engineering delivers on-trend designs that resist warping, … We are not customers of Masonite. Elevate any interior space with this 6-panel pine wood door … Solid-Core Doors. We are processing your message. The following response was basically "tough beans, not our problem". We got ours and they were defective. The Home Depot (rightfully) depends on the original manufacturer to rectify any defects or honor both the door and glass warranties. Review #1693795 is a subjective opinion of poster. I asked for the part so my brother in law could install it. OK. It's so disappointing but we appreciate your candid review and information. At Masonite, we believe that they can do more. Masonite was first mentioned on PissedConsumer on Aug 24, 2010 and since then this brand received 53 reviews. Review #2291502 is a subjective opinion of poster. Rights Reserved, You Are About to Contact PissedConsumer.com. $5000.00 break broken by Donnie not locking out the break. This type of customer service is rarely found in the world today. If you wish that your prior post be removed, submit a notarized letter, Masonite consistent failure to honor their warranties, How the doors rotted away in less than 2 years. I removed the plastic sill completely and placed a 1/4 inch thick piece of plywood stripped 1/2 inch wide and wedged it in between the metal sill and the composite board beneath the metal. Masonite ranks 52 of 220 in Windows and Doors category. It was also askew. Add a defining element to any space with the familiar design and timeless appeal of the Masonite 6-panel solid core interior door slab. Bring tranquility to your home with durable, solid core interior doors from Masonite. No one is helpful. Simple soundproofing rule is more mass (dense weight per sq. Review #1372897 is a subjective opinion of poster. Make no telephone calls. Masonite is committed to delivering unsurpassed performance in interior doors. So, we were told warranty was null and void because hadn't painted it, and were therefore responsible. I have the exact same problem and think I have a solution. “At Masonite, we believe a door is more than just a door, and we never stop pushing the boundaries in helping elevate the role it can play in any environment.” See attached and below.... We order two doors from Masonite. What happened? Serve your complaint via Certified Mail Return Receipt Requested in order to establish an admissible timeline of events and provide proof of delivery should you need to escalate your claim. Be brief, be polite, but be firm. Many dents in frame. Shop Masonite Livingston 36-in x 80-in Primed 3-Panel Square Solid Core Primed Molded Composite Left Hand Inswing/Outswing Single Prehung Interior Door in the Prehung Interior Doors department at Lowe's.com. The purchase fell just outside the warranty date. Wonder how this got of quality at the factory. One Tampa City Center 201 North Franklin Street Suite 300. Review #1641226 is a subjective opinion of poster. The algorithm is subject to change in future. After almost two months, Masonite ( Mike Sousa) still hasn’t contacted us. Masonite was first mentioned on PissedConsumer on Aug 24, 2010 and since then this brand received 53 reviews. They the want you to complete a warranty form and contact home depot. This was obviously written by a lawyer and no one, without a degree, would be able to sort this out. Had I known this costly ($3200) front door would disintegrate in just two years I would have selected another manufacturer. Review #1662175 is a subjective opinion of poster. The price level of this organization is high according to consumer reviews. I have a Stanley metal door threshold that is missing the rubber piece that fits into the slot to finish off the seal. There is not enough information available to create the chart. Not sure what they do for quality control, seems to be non existent. All Interior Doors; Interior Door Categories; All Exterior Doors; Exterior Door Categories; View Catalogs; Barn Doors; Sound Decision; Door Selector; Doors 101. So, despite knowing we complained about and asked for a replacement for door number 1, they sent a replacement with the same issue. ", "Do NOT USE THIS COMPANY", "Don't buy a Masonite door". Slow, non responsive, very little interest from them on any type of help. Pictures show only three of several marks on both doors. The doors are nothing more than very soft pressed sawdust. You can see the light come through the jams in the doors. After 3 weeks, got the door and the inner metalwork was scratched up, like the metal was dragged across the ground before being put between the panes of glass. I ordered a Masonite door in Lowes Paterson NJ on September 29 and was told October 21 was delivery date, then I received a call stating October 28 was the new delivery date on the 28th I received another call stating November 18th was the delivery date, then another call stating the 20th of November was the new date and Today November 17th Yet another call saying the 25th of November is the new delivery date. They are also … SOLID CORE DOORSSOLID CORE DOORS 5–year warranty quiet a homeSaf e ‘N Sound ® doors more than hollow core doors Offers the durability, heft & feel of real wood Solid core doors add more resale value to a home than standard hollow core doors 20-minute fire rated options with 1-3/4" thickness Green at Heart: Masonite won't do anything about it! Multiple doors missing parts, poorly assembled. I'm currently considering a 100% solid wood (pine) door, and a "solid core" Masonite door for the entrance. I ordered them through Home Depot, who have basically washed their hands of the whole mess (thanks Home Depot your review is next) and I can't find out any information on when they are coming. Rights Reserved, You Are About to Contact PissedConsumer.com. I have other doors 30 years old not rotting! Traditional, 6-panel door style with wood grain textured surface Solid core … Last winter all was well. Review #1164124 is a subjective opinion of poster. Masonite says beyond warranty. Product is worthless. Contacted rep and they wanted us to remove their incorrectly installed doorstripping and cut it off and reconnect the boot they installed incorrectly. Please do not wonder when they go out of business in the next down turn in the economy. Do you have something to say about Masonite? Plugs used for wholes missing, not inserted in same direction as grain, or just missing. They want to provide not just a door, but a total experience, giving you a complete line of products, services and support tools designed around your success. 6-Panel Right-Handed Solid-Core Textured Primed Composite Single Prehung Interior Door with fast shipping and top … After bringing it back to Lowes I found out that the door didn't belong to the frame it was in. Although not Custom, the glass inset, with wrought iron, had to be made at their factory. About the Author Nigel F. Maynard. Maple knotty Alder knotty Pine oak Poplar radiata Pine Masonite’s Wood Door Collection uses engineered wood materials to enhance structural and environmental performance. I will not buy these doors again. Review #1227398 is a subjective opinion of poster. www.realthanks.com. If you wish that your prior post be removed, submit a notarized letter, Unhelpful disinterested abrupt customer service, Quality of construction and lack of followup, Providing a replacement door in a timely manner. Engineered to be environmentally friendly, Solidoor™Doors offer true peace of mind. Thank You for Your Reply! User's recommendation: Don"t buy a door from Masonite. It's all scratched up all over the metalwork with the metal exposed through the black paint. Masonite interior doors : Masonite Solid Core Door. Review #1338848 is a subjective opinion of poster. I had to remove a few staples along the way. I told her to forget about it that I would never by a Masonite door again. Blog article. Less than two years after purchasing almost $9,000.00 worth of exterior doors, all are rotting away. In other words - The Home Depot provided their customer with outstanding customer service and satisfaction at their own expense. Review #1371408 is a subjective opinion of poster. We purchased a door from Home Depot 2 years ago. This feature is currently under development. Reviewers write the most about Masonite Door and give it 1.4 stars out of 5. Today I received a check in the mail in the full amount I paid for the doors. Contacted Home Depot and Masonite. The parting molding was falling off when our installers picked it up and pointed this out to HD's service dept. Complete crap. We ordered a $3000 external door through Home Depot. To summarize: We are customers of The Home Depot where the door was purchased. WELL DONE MASONITE. Of course having a gap. Enjoy refined style and easy elegance with the Masonite Solidoor Smooth 2-Panel Solid Core Primed Composite Interior Door Slab. While that doesn't change the quality of the product it completely changes my attitude towards the company. Installation & Care; FAQs; Inspiration. Do you have something to say about Masonite? The door doesn't sit flush in the frame and there is light that comes through from the outside. Proceed directly to a formal letter of complaint addressed to the proper person/department at the manufacturer level. Bright White Solid Core Frosted 3 Lite Barn Door with Rustic Matte Black Hardware Kit Brand: TRUporte Rated 4.80 out of 5 based on 10 customer ratings Any other oroduct. I wish I had never bought the faulty door. The towel bar comes with drywall anchors, which obviously wont work. Enjoy refined style and easy elegance with the Masonite Solidoor Smooth 6-Panel Solid Core Primed Composite Interior Door Slab. Then you have warranty. I read the "paint must be applied re manufacturer's specs" which is 2x8.5 paper print long, and it appears this technical requirement would mean taking door to car body shop for spray. Molded panel Thank You for Your Reply! Unlike solid wood doors, solid-core doors use synthetic materials with a real-wood veneer on the exterior to reduce weight and cost. A leaf has a low weight because of cellular filling that unloads … The Livingston door instantly transforms any interior with a After complaining to Home Depot regarding the issue they finally came for the warranty. We paid the extra for their expensive finishing. I thought if I went with a solid core door I would get a better quality than the hollow core doors, but they we're not worth the money. Recent recommendations regarding this business are as follows: "Do NOT USE THIS COMPANY", "Don't buy a Masonite door", "Don"t buy a door from Masonite. Original review posted by user Apr 05, 2018. Installer has been trying to get Masonite to replace my rotting French doors but they refuse because they are beyond their warranty. Review #1985359 is a subjective opinion of poster. Solid-core wood doors can be used for either exterior or interior doors. The sliding window won't connect with any of the provided circle openings to let it be partially open- only all the way down. I brought a door from this company that had a crack in the frame of the door when I brought it and had installed by Home Depot. The industry benchmark for all composite wood doors, our expert construction results in a more durable door that resists warping, shrinking, and cracking better than a solid wood door. Our continued leadership, innovative spirit and authentically crafted products have earned us a reputation unsurpassed in the industry. The blinds are treated gently, but have broken twice in under two years. You are a shining example of what good customer service is supposed to be. It appears that the plastic trim/threshold that sits over the metal sill is engineered incorrectly such that it tilts inward when screwed tightly to the metal sill. These types of doors strike a balance between solid wood doors and hollow-core doors. My contractor put in 28 Masonite windows throughout my brand new house. When I try to lock them, I push down as hard as I can and they won't lock. User's recommendation: Do NOT USE THIS COMPANY. Masonite 6-Panel Hollow Core Slab Door, Textured Finish, Primed White, 32X80 in. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. 6-Panel Left-Handed Solid-Core Textured Primed Composite Single Prehung Interior Door with fast shipping and top … Skip the e-mails. I called my local office several times so I want to talk to somebody in corporate. Masonite was first mentioned on PissedConsumer on Aug 24, 2010 and since then this brand received 53 reviews. I would never purchase Masonite entry doors, due to the comments I read about the poor service and denial of warranty by the manufacturer(Masonite). The company repaired them the first time, but the second time after over a month they ordered the part to be delivered to Lowes, which I had to pick up over a half hour away from my house, and apparently I am just supposed to know how to replace a 6 foot, double glass panel in the door by myself! The woman I spoke with was friendly and helpful until I responded that we'd not painted the door. There service rep first claimed it was an installation problem so we pushed further. I purchased 4 of these doors off the shelf at Home Depot. I am shocked at the customer service and extremely disappointed. 6 MASONITE®INTERIOR DOORS … One Tampa City Center 201 North Franklin Street Suite 300. Review #1334142 is a subjective opinion of poster. The door is now at 100% without Masonite honoring their warranty. French doors for the back, front door with moving sidelite. Very disappointed after spending 500 dollars. Recent recommendations regarding this business are as follows: "Stay away from Masonite Louvre Bi Fold doors. Waited another 3 weeks and picked up the door tonight. The door took 3 additional weeks to finally arrive at Home Depot. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. ", "Do NOT USE THIS COMPANY", "Don't buy a Masonite door". Our warranty claims were processed through The Home Depot. It has been more than 3 months. This year, apparently due to early frost, we have had trouble opening door, and if opened, unable to relock it. Review #1226979 is a subjective opinion of poster. Reviewers write the most about Masonite Door and give it 1.4 stars out of 5. They are a headache to install.I will not give them a good review because the product is horrible. What happened? I'll do that when pigs fly. 8 About Masonite’s Wood Door … Misaligned assembly on pre hung doors. Cost: Under $100 for slab only. Masonite Melrose Primed Flush Solid Core Molded Composite Slab ...Solid Core Molded Composite Slab Door Common: 30-in x 80-in; Actual: 30-in x 80-in in the Slab Doors department at Lowe& 39;s.com. Most commonly, consumers tend to contact Masonite to ask questions about: Shipping and Delivery. well if you purchase a door from Masonite you need your head examined. I just installed seven interior prehung solid core Masonite doors. Masonite ranks 52 of 215 in Windows and Doors category. I would never order doors from Masonite again. So my brand new doors 4 - for more than $7,000 arrive and one of them does not have a theastrical. We purchased a Masonite exterior door with mini blinds in a full lite glass insert. Retain copies of all correspondence and your postal receipts. What can we help you with? An 11 year employer loyal to the company and customers can be thrown under the bus by an ambitious supervisor sucking up to the big boss. That is like saying if your car rubber gasket goes bad, you should replace the car!!! To learn more about the ways to appreciate the reviewer please visit Review #1145811 is a subjective opinion of poster. 22 of them I can get one lock to lock but the second one won't. 5 are small ones and 23 regular size ones. Poor quality control on indexing double patio doors. Whether you choose traditional wood, solid core or hollow core doors, every Masonite … Recent recommendations regarding this business are as follows: "Stay away from Masonite Louvre Bi Fold doors. Questionable quality, with no customer service after. Sergio in Mesquite - watch your back. The industry benchmark for all composite wood doors, our expert construction results in a more durable door that resists warping, shrinking, and cracking better than a solid wood door. Solid core doors are heavier than solid wood doors so are the best choice for sound reduction for an inside door. Add a defining element to any space with the familiar design and timeless appeal of the Masonite 6-panel solid core interior door slab. Review #1307686 is a subjective opinion of poster. I have been waiting almost 6 months, for doors I ordered in July. He... combination, poor customer service and warranty. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. This exterior door is unsuitable for use as it was intended and should not be sold. One of the screws holding the hinge was defective without the X for a screwdriver to fit in. Review #1105832 is a subjective opinion of poster. As you can ascertain I issue is still notresolved. We went back to our local HD who were very helpful and ordered a new door. What can we help you with? Review #1309171 is a subjective opinion of poster. So I complained to the company and ended up with them offering a full refund and allowing me to keep the doors. Half moon window in door was crooked. I'm very unhappy with the quality. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. User's recommendation: Don't buy a Masonite door. Perhaps if the door were exposed to the weather it would have expedited the disintegration in less than two years. I called Masonite to see if there was some way to adjust the bottom seal, the girl I spoke to said she couldn't help me unless I had the PO number. How am I going to keep my house safe? Masonite ranks 52 of 215 in Windows and Doors category. Who has time to fix these issues on a construction site and then negate the warranty . Buy a different door. Review #1213594 is a subjective opinion of poster. I bought two 30 louvre Bi Fold doors , I am very disappointed in the quality , one is warped , they both have dents and marks that have just been painted over, the finish of the paint is extremely poor , very rough. Vicious circle of no resolve. You have hollow core doors, solid wood doors, and solid core doors. Extreme Makeover: Home Edition; Door Gallery; 2020 Door Inspiration; 2020 Home Design Trends; What’s Your Style; Door … POOR QUALITY!!!!!!! Wouldn't recommend buying ANY Masonite door, but if it is all that is available, ask MANY QUESTIONS, and furthermore, spend the extra $ and buy a prefinished, painted door done by them. After replacing the plastic trim the trim now tilted outward just enough that water now runs toward the exterior. The solid-core doors are available in smooth and textured styles. For doors I ordered in July were exposed to the threshold solid core masonite door reviews be able to close it and! 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Mini Shell