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</html>";s:4:"text";s:32001:"UL Certification wash and spin action tested independently to 3000 Cycles. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Load is too small. I … Samsung … Samsung has recalled 2.8 million washing machines for excessive vibration and detaching lids. Use the right amount of HE detergent, and remove detergent residue from the washing machine. Samsung sent a tech to fix the washer as per recall repair instructions. What are the terms of the manufacturer's warranty? Consumers are advised to contact the Maytag and Samsung immediately and arrange for repair - do not return the washer to the place of purchase. The top coming off took me 3 months and a dishtv tech came and put some brackets on. These troubleshooting solutions may help keep your Samsung washer working smoothly and prevent a costly repair call. Voluntary Recall of Certain Top-Load Washers. Samsung is recalling 2.8 million top-load washing machines, a move that comes just weeks after the company's exploding Galaxy Note 7 debacle. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. Samsung knew that there were problems with the lid years ago and attempted to fix them through the voluntary recall. Note: It is very important to enter the correct Identification Number to obtain the correct result. Power Samsung Washer - Power issues. Your Home Label Kit will be shipped to you within the next 14 days. This is determined by the model and age of your washer. The first option is a free in-home repair that includes reinforcement of the washer's top. Consumers should contact Samsung immediately to receive one of the following remedy options. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. It will not complete a wash cycle. In November 2017, Samsung issued a voluntary recall of their top-loading Samsung washer models. After unplugging the machine, remove the screws fastening the top panel at the back of the washer. The recall delivers a new blow to the electronics giant, which has scrapped production of its flagship Galaxy Note 7 smartphones due to risks of overheating batteries that can catch fire. CR's experts walk through everything you need to know. Samsung has mailed more than 2 million Home Label Kits to our known customers. Q12. What Samsung washers have been recalled? Samsung Washing Machine Identification Label. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. The washer won’t heat the water. For information on the class action settlement visit www.washermdlsettlement.com. A number of Samsung washing machines have been the subjects of company-issued recalls due to the risk of impact injuries. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Samsung issued the recall on Friday after receiving several injury reports involving the washing machines, Reuters reported.. The link you selected is for a destination outside of the Federal Government. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. – In cooperation with the U.S. Consumer Product Safety Commission, Maytag Corporation and Samsung Electronics Co., Ltd. are voluntarily recalling clothes washer units. Why have some Samsung washers been recalled? The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, … Consumers should check with Samsung to see if their washer is recalled. But if you have any brand of washing machine there will most likely come a time when a repair is necessary. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. To figure out what is causing this, you should: 1. Repair your Samsung Washing Machine Cap, Lid & Cover for less. Voluntary Samsung Washer Recall. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. How long will I need to wait to get an appointment for my recall repair? Unscrew the other bolts and remove the control panel of the Samsung washing machine. Samsung, Best Buy, Home Depot, and Lowe's settled a class-action lawsuit involving Samsung top-loading washers. First thing we noticed is rust growing in 2 areas of the washer. Q2. Thank you. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturerâs warranty, regardless of the age of your washer. The exchange rebate amount is based on the manufacturer date and model of your current washer. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. Samsung said it can happen when bedding, water-resistant or bulky items are washed on high speed. Include the original sales receipt for the new washer. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. The Samsung washing machine recall list includes around 2.8 million devices that have been sold in between 2011 (in March) and 2016 (in November). Phone: (301) 504-7908 Samsung is a leading manufacturer of washers and dryers. It is important to remember that CPSC and recalling firms urge consumers not to use recalled products. Description: This recall involves 34 models of Samsung top-load washing machines. Why are the Samsung washers being recalled? Spanish: (301) 504-7800. CR's experts walk through everything you need to know. Then it will count down to 3 minutes left. Consumers who choose to obtain another Samsung washer will receive an additional loyalty incentive up to $150. Your washer door locks to prevent water from coming out (especially for front load models). We’ve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. Home Tips … Q4. Model numbers and serial information can be found on two labels affixed to the back of the machine. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Nine injuries have been reported including a broken jaw and an injured shoulder. We bought our W&D in early 2013. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive … SAMSUNG WASHING MACHINE PROBLEM: Wash load is excessively wet at the end of the wash cycle SAMSUNG WASHER FIX/SOLUTION: Use the High or Extra High spin speed. All of our technicians who are supporting this recall have been trained to perform the repair. There has been a recall on Samsung front load washers because water leakage onto the electrical connections of the washing machine's thermal sensor can cause an electrical short and ignite the circuit board, posing a fire hazard to consumers. Duvall captured cell phone video of the cable guy installing the fix to her lid, keeping it from flying open and hurting someone. You should refer to the care instructions provided by the manufacturer of your comforters, duvets, and pillows for the best results. You need to check the heating element for troubleshooting. What can I do please Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. The CPSC has released the warning in September while the recall started in November. These are general guidelines for the washing and care of your bedding. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Our care team is standing by to assist you with any questions, at 1-866-264-5636. But Wheaton learned the refund is pro-rated based on the age of the washer. What can I expect of my in-home repair process? Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. The plastic frame that holds the glass is broken where the left hinge is and the hinge is popping out. You should disconnect your washer from the electrical outlet until you receive a ground fault circuit interrupt breaker provided by Samsung. Enter you washer's 15 digit Serial Number below, and then select. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. This is crazy. Even so, customers say, Samsung does not acknowledge the rust problem and their repair workers will not fix the problem with these Samsung washer models. SAMSUNG WASHER FIX/SOLUTION: Be sure your washer is set on a level surface. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Q13. Video of the repair done as part of the repair option for Samsung top load washer recall(explosion of the top). Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. These partners include A&E Factory Service, Dish Network, Installs Inc., and National Service Alliance. Unscrew the bolts behind it. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Please enter the correct serial number. The door lock can fail either mechanically or electrically. Please use the below phone number for all media requests. Samsung said it was our fault for not keeping the lid open when done. Samsung has voluntarily recalled 2.8 million top-loading washing machines over a risk of blunt-force injuries.. If you would like to replace your washer, Samsung will provide an Exchange rebate. Contact Us: 800-638-2772 (TTY 800-638-8270), Toll Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. The rebate amount is based on the model and manufacture date of the recalled washer. Select the rebate you are applying for - Samsung washer or other manufacturers washer. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. That depends on your location. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. Check the washing machine's water supply and door seal for leaks. “So far, so good,” said Duvall. Be sure your washer is not touching any other object. These injuries are associated with the lid unit of top-load washing machines. Now, less than 6 months later, the SAME issue with the lid on the SAME side. Now, Samsung is refusing to remedy the problem and worse, they are trying to resolve my complaint by laying the blame on me saying that the problem must have been caused by user error or a … Energy Star ® & UL Certified. Use high efficiency detergent to reduce over–sudsing. Q9. The following model numbers are included in the recall depending on the serial number. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Even so, customers say, Samsung does not acknowledge the rust problem and their repair workers will not fix the problem with these Samsung washer models. Now please select the Remedy Option you prefer: Exchange Rebate Samsung will provide an exchange rebate if you choose to purchase a new washer. Browse all Samsung washing machines to find the best washer for you. If you own a Samsung top-loading washing machine, or are just interested in more information on this newsworthy-recall, … On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. 365 day right part guaranteed return policy. According to the U.S. Consumer Product Safety Commission, the tops of these Samsung … Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. My Samsung washer: mode wa5451anw/xaa is having a problem. The door lock secures the washer door shut during operation. Fast, same day shipping. Samsung, Best Buy, Home Depot, and Lowe's settled a class-action lawsuit involving Samsung top-loading washers. Select your Model Number in the list that appears. When the recall was announced If your washer had only one label, make sure to include the picture of the back of the washer. But Wheaton learned the refund is pro-rated based on the age of the washer. Last November, Samsung announced it was recalling nearly 3 million defective washing machines. The drum can lose its balance, causing excessive vibrations that dislodge the lid. I have a Samsung recall washer. Pull out the detergent drawer. I bought this washer over a year ago. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. Be sure the laundry load is balanced. A month or so later I found out about the recall and we chose to get it fixed. Model numbers and serial information can be found on two labels affixed to the back of the machine. On November 4, 2016, Samsung Electronics America issued a voluntary recall of Samsung top-load washers. Where do i find my Identification Number? He knew nothing of the pending rust issue, though there was obvious rust when he took the top part off. ET, Office of Equal Employment Opportunity and Minority Enterprise, Regulations, Mandatory Standards and Bans, Samsung Recalls Top Load Washing Machines, Report an Incident Involving this Product, Search Product Safety Reports on Saferproducts.gov, Report a dangerous product or a product-related injury on. The recall affects 34 of Samsung's top-loading models that were sold from March 2011 to November 2016. Videos and posts in Facebook groups about the Samsung recall complain about failed repairs, and lids not attached properly. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. What can I expect from the rebate process? Washing machines handle some of the dirtiest work around the house, so it can be disconcerting to see a recall notice issued because the lid is flying off. Consumer Notice. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. Samsung washer door is locked. But now the lid is broken right at the left hinge. Very small loads (one or two items) may become unbalanced and not spin out completely. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive … Vole vs Mole: Knowing the Differences and How to Deal with Voles » Troubleshooting Tips for Whirlpool Cabrio Washer Issues. Many Australian customers were unhappy with Samsung… The recall involves 34 models of Samsung high-efficiency top-load washing machines sold between March 2011 and November 2016. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. The recall has affected about 2.8 million Samsung washers and includes 34 different washer models. The recall was clearly insufficient to fix the cheap, poorly made product. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Samsung informed me my washer was under recall, they came out and did the recall work, extended my warranty another year, and replaced the whole lid afterwards, which was great. Samsung issued the recall after receiving 733 reports of washing machines experiencing excessive vibration that, in some cases, led to the top detaching. What are the first 5 digits of your serial number? The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. Per the recall, Samsung customers have three options: Refund, replace or repair. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. Q7. But now the lid is broken right at the left hinge. According to the US Consumer Product Safety Commission (CPSC), the washing machine’s top lid can suddenly detach from the product’s chassis, creating a significant risk for impact injuries. Please check with your terms and conditions for details. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. The washing machines have mid-controls or rear-controls. †No Interest if Paid in Full within 6, 12, 24 Months: Available on purchases on Samsung.com charged to a Samsung Financing Program Account. The Samsung washers have model number WF306BHW or a model number beginning with WF316. On purchases of $250 to $499.99 for 6-month, $500 or more for 12-month or 24-months. On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. Be sure washing machine is level – Use a wrench on the legs to adjust. – In cooperation with the U.S. Consumer Product Safety Commission, Maytag Corporation and Samsung Electronics Co., Ltd. are voluntarily recalling clothes washer units. CPSC received 733 complaints and said that nine people were reported injured from the top-loaders – including a broken jaw, injured shoulder, and a fall. Once the washer door is closed, the washer can begin operating. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. Front Load Washers are not affected. The serial number you entered appears to be incorrect. Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Technicians from these service providers have been trained to perform the washer repairs for this recall. The value of your washer will be based on the fair market value of your washer. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Samsung offers front load & high capacity washers that include noise-reducing technology. RECALL ALERT: Samsung, CPSC … Your average wait time on this line is approximately 20 seconds. Please check the serial number, and then enter it again. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. If you own a Samsung top-loading washing machine, or are just interested in more information on this newsworthy-recall, keep reading to find out what is going on. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. Q6. The recall has affected about 2.8 million Samsung washers and includes 34 different washer models. Be sure that the shipping bolts are removed. Samsung sent a tech to fix the washer as per recall repair instructions. What is the heater thermistor? However, our average repair time is 7 business days. Explore Samsung’s range of Washing Machines and Dryers featuring QuickDrive to wash in up to half the time and AddWash to simply add items during wash. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Samsung sent a tech to fix the washer as per recall repair instructions. On November 4, 2016, Samsung Electronics America issued a voluntary recall of Samsung top-load washers. 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