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</html>";s:4:"text";s:9168:"Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — … COVID-19 testing requirements for entry. Refund request form WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. They promised it to me and now it’s disappeared,” said Lois Carefoot. Consumers looking for refunds have been blindsided by new policies and airlines offering anything but money back in the form of an actual cash refund. The interest would start accruing the day the refund request was made if the customer doesn't receive the refund back to their original form of payment within 21 days of the original request. Earlier this month, WestJet quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash. View all travel advisories. Because coronavirus is spread by close contact, some retailers have suspended product returns of any kind during physical store closures and have extended the time consumers have to return an item after the store reopens (e.g. The health care worker, who asked to remain anonymous, has been trying to get a refund on her WestJet plane ticket since March 2020. Many suppliers are allowing changes and cancellations due to this reason. “They offered me something. As we are all aware the Covid-19 virus continues to change on a daily basis. The best way to change the flight tickets is online, whether the passenger has booked it via the web or grabbed it from the airport. Also, vouchers are not considered an acceptable form of refund. Some airlines might not offer a possibility of a refund according to their policy even if the flight was cancelled due to the Covid-19 crisis. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. Flighthub charged $25 per person, so total of $50, to process the refund request. "WestJet's position is based on the misconception that somehow the airline can override the law," said Gábor Lukács, an air passenger rights advocate, who points to B.C. You can cancel your WetJet flight in advance, however, refunds will depend on your ticket type. It must be cash in the form of a check or credit back to customers debit/credit card. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. We are processing these requests by flight date, prioritizing … We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. Many suppliers are allowing changes and cancellations due to this reason. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic. D. The April 2020 Notice And May 2020 COVID-19 Refund FAQs Are Guidance Documents Without The Force And Effect Of Law And Are Inconsistent With Department Precedent, Policy, And Law. On March 27, 2020, a proposed class action was filed in the Federal Court alleging that Air Canada (including Air Canada Rouge), WestJet, Sunwing, Air Transat, and Swoop must provide cash refunds for flights or itineraries in relation to COVID-19, rather than issuing a future credit. Would-be passengers get around airline refund policies via credit card chargebacks. WestJet Boeing 787 Dreamliner The WestJet Group of Companies has announced it will begin providing refunds to original form of payment for those guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic. A Kelowna frontline health care worker is one of many battling an airline to request a refund and after months without answers is speaking out. Sarah Offin has details – … Announcement marks a return to WestJet's pre-COVID-19 refunds. Canadian airline WestJet says it will begin providing some refunds to passengers who had their flights cancelled as a result of the COVID-19 pandemic, but questions remain whether the company could obtain financial aid from the government. The Calgary-based airline said it will begin contacting all eligible flyers with WestJet and Swoop on Nov. 2. ... WestJet will refund the difference in the cost of the applicable portion of the ticket; ... decline the change (and request a refund), or instructions on how to make a change to your new flight itinerary. WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash. If the WestJet flight booked is refundable (with or without penalties on PremiumFlex or BusinessFlex), please contact an AIR MILES Reservation Change Specialist at 1-888-247-6453 and we will work with the provider to refund the value of your flight. According to Barry Choi of MoneySense, the best way to get a refund from WestJet is to wait for the company to contact you. Our guests can rebook flights with … Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. WestJet denies refunds and holds passengers' money in "travel bank". WestJet says it will start offering cash refunds to some passengers on international flights that were cancelled due to the coronavirus. Continue to check for updates frequently as you get nearer to your departure date. Refund. WestJet said it believes that refunding with travel credits is an appropriate and responsible approach in extraordinary circumstances such as the COVID-19 crisis. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 … If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. The application for authorization of the class action was heard on March 29 and 30, 2021 by the Honorable Bernard Tremblay, j.c.s., and the decision was reserved. The rules on flight refunds are clear in both Canadian and American law. Air Canada will now issue refunds for Covid cancellation vouchers. I have received refunds due to COVID 19 from the hotel and cruise line we booked our family vacation with, but Westjet stated that our tickets are nonrefundable and that they will only give us credit towards another international flight within the … Back in May, WestJet Airlines Ltd. laid off 3,000 people and cancelled over 4,000 domestic flights weekly as the COVID-19 pandemic continued to hammer the airline industry. BNN Bloomberg's David George-Cosh has the details. The move makes WestJet the first major Canadian carrier to offer refunds instead of travel credits to customers whose trips were cancelled due to the coronavirus crisis. The policy allows eligible customers who purchased a non-refundable ticket before April 13, 2021, for travel on or after Feb. 1, 2020, but who did not fly for any reason, to submit their request for a refund … Global News Watch: Calgary newlyweds upset over airline’s policies and procedures during COVID-19 pandemic On Saturday, WestJet's website was showing an expected wait time of 2,299 minutes, or 38 hours; by Sunday, that feature had been removed from … WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic. These restrictions can change quickly and without prior notice. See how to … Calgary businessman upset WestJet won’t refund $15,000 worth of flights. 14 F. A Kelowna frontline health care worker is one of many battling an airline to request a refund and after months without answers is speaking out. Conclusion. Customers can submit refund requests immediately. WestJet and Air Canada have cut between 80 to 90 per cent of their flights and all those calls … We have already refunded over $1.2 billion in refundable fares to date," Air Canada wrote on … WestJet will start giving refunds to customers with flights cancelled from any time due to the COVID-19 pandemic. Instead of fully refunding passengers with cancelled or altered flights as a result of the COVID-19 pandemic, WestJet will be taking that money and transferring it into future travel credit in the form of a “Travel Bank,” according to the company’s website. The COVID-19 pandemic has led to changes in several industries about how, and if, items can be returned or refunded. For up to date information on … COVID UPDATES. Can I cancel my WestJet flight and get a refund? 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