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</body></html>";s:4:"text";s:3192:" A. 27. As the service desk is really the interface between the customer and these IT processes, the cleaner and more direct the service desk mesh the better the customer experience and the engineering result. Service Desk types by business model. Which of these is NOT a recognised Service Desk structure? C. Local Service Desk. A All four B 1&2 C 3&4 D 1, 2 &3 27. A. The wording of SLAs and OLAs should be: A Technically focused, so that they may be understood by IT professionals Which of the above should be available to the Service Desk? C. If the person reporting the incident is very senior. Which of these is NOT a recognised Service Desk structure? Virtual B. Matrix C. Follow the sun D. Local. Virtual Service Desk. The wording of SLAs and OLAs should be: Which of the following service desk organizational structures are described in service operation? At what point does an Incident turn into a Problem? 1, 2 and 4 only B. Which of these is NOT a recognised Service Desk structure? Follow the sun A. A. Remedial Service Desk. 6.2.3 Service Desk organizational structure There are many ways of structuring Service Desks and locating them – and the correct solution will vary for different organizations. Virtual service desk 3. D. Never. The wording of SLAs and OLAs should be: A. Technically focused, so that they may be understood by IT professionals B. Service Desk as cost center – model in which Service Desk operates under a budget, and is considered to be a cost (or expense) to the company. A. Remedial Service Desk B. A Remedial Service Desk B Virtual Service Desk C Local Service Desk D Central Service Desk Answer: A 28. Which of these is not part of the structure of the service portfolio? Which of these is NOT a recognised Service Desk structure? Which of these is not a recognized type of service according to ITIL? The wording of SLAs and OLAs should be: A. When it is a Major Incident. A. Desktop specialists trained in the care and feeding of computers would rather be out at the customer's desk touching the problem not helping people change a password over the phone. Which of the above should be available to the Service Desk? 38.Which of these is NOT a recognised Service Desk structure? When it is urgent. The Service Desk staff can’t be appointed by a normal day / night routine, as “day” in this case lasts for a full 24 hours. 39. Which of the following is not a service desk structure described in ITIL? Which of these is not a recognized output document from the change management process? A Remedial Service Desk B Virtual Service Desk C Local Service Desk D Central Service Desk 28. 1. IT help desk 4. B. A Remedial Service Desk B Virtual Service Desk C Local Service Desk D Central Service Desk 28. B. 2, 3 and 4 only C. 1, 3 and 4 only D. 1, 2 and 3 only Virtual Service Desk C. Local Service Desk D. Central Service Desk 28. Service register ... A. BRM focuses on the relationship with users through the service desk Local service desk 2. You can also use the service desk interaction with the customer to … The service desk is not responsible for which of the following? D. Central Service Desk . A All four B 1&2 C 3&4 D 1, 2 &3 27. ";s:7:"keyword";s:57:"which of these is not a recognised service desk structure";s:5:"links";s:1032:"<a href="https://api.duassis.com/storage/wf6hbvi/article.php?a6eb8f=neo-eclectic-architecture">Neo Eclectic Architecture</a>,
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