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Sweet and Sour lessons in Brand BuildingThis post has become one of our Top 5 most-read customer experience (CX) assessments - the chequered history of Lululemon.. First the background. Explained what’s happening. I received the dress this morning. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. Get insight on Lululemon Athletica real problems. Avoid! Not worth the money! Two months, dozens of emails and about three mental breakdowns later, I still don't have a refund for a pair of faulty leggings. So Frustrating and disappointing! And the lady was so rude to me. Excellent straight forward customer service. If you go to this store, make sure to pick up their paper sheet about how to live and enjoy life, it's a free but pretty inspiring!" Check out their luluzine online and also available in their Cow Hollow location. Lululemon sent me the wrong item. Customer service was polite however not helpful. I wish I’d known about Trust Pilot before I ordered. Even the online browsing experience is very delayed and badly programed. But the store worker has been mean and rude. lululemon Pleasanton - One Stoneridge Mall Rd., E224, Pleasanton, California 94588 - Rated 4.7 based on 72 Reviews "Awesome customer service. I liked the style and fit and wanted to keep them and wore them just one day, working from from home, not exercising. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Service has always been very good although returns can be a bit of a faff. I ordered a pair of £100 “ sweatpants”. File a complaint at ComplaintsBoard.com, Page 3. Hope it can incorporate more youthful designs. ?I will never shop at Lululemom store in…, The WORST CUSTOMER SERVICE & EXPERIENCE EVER. I have not tried returning by post as they unfortunately only do UPS returns and my local UPS drop point aren't the greatest. I did eventually return in store and it was a quick and easy process. I still feel good with my lululemon apparels, my clothes are fantastic specially if you're doing athletic activities. received everything on time, but these heads in the clouds forgot to take out the security clip from one item so I can't wear it. I always loved lululemon. I am so disappointed with LuLuLemon lately, the service I have received has been appalling.For the amount of money I have spent in the past and the amount I planned on continuing to spend you’d think they would bend over backwards to fix what has gone on. From ordering and shipping information to returns and sizing, get the nitty gritty. In addition, the returns process is lengthy and arduous - you have to submit numerous specific photos and describe the issue is a very particular format, then the return takes an abnormally long time to process, despite using UPS as a courier service. Phone: 1.877.263.9300 Phone: 1.604.215.9300 Text: 1.877.263.9300 5am – … They are a little on the pricier side, but so worth it. Not sure why management aren't getting involved. Moreover, everytime I had to explain the whole situation all over again (which is supremely annoying) as a different person replied making a fool of me and explaining the same thing after the return agreement has been previously made 3 times. The size can fit well. I have ordered many Lululemon items over the past month (a couple of duplicates as I liked some sale items so much!) The after sell service just doesn't match their branding and price. Have questions? Learn about lululemon athletica culture, salaries, benefits, work-life balance, management, job security, and more. © 2020 Trustpilot A/S. Stretch your goals in our stretchiest leggings. I saw two gals working and they were both very friendly and helpful. Huge lululemon fan. After finally agreeing to accept the item, they sent me an email with my return information BUT FORGOT TO ATTACH THE SHIPPING LABEL. Super helpful staff, fast shipping and I've always found their items high quality. Customers wearing lululemon yoga wear have hard their say, and you can read it on US-Reviews. Share your voice on ResellerRatings.com Some people say they sell their pants for too much, while others swear by them and believe the cost is worth every single penny. I have never ever written a review on Trust Pilot before but I am livid. I think free gifts are a great way to reward customers. Join the 401 people who’ve already reviewed Lululemon Athletica. I wish I'd come here before I bought anything from this brand. I received this gift card from a student who knows how much I love Lululemon.I do not recommend using Lululemon online or definately not giving their gift cards!Beware! I asked to speak to a manager and they even told me there wasn’t one.At this point, beyond using a gift certificate that I received from a friend, I’m never purchasing LuLuLemon attire again and I will spread the word on my experiences with LuLuLemon to my friends and family to ensure no one buys any certificates for me in the future and hopefully doesn’t buy product from them again either.I have had nothing but issues placing numerous orders the last few days, I’ve missed discounts for Black Friday and cyber Monday due to the discrepancies.I am just happy to part ways with this company. Keep telling me that they have processed my refund and I keep showing them evidence that they have not! unlike my trousers which i am always pulling up. Consumers complaining about Lululemon most frequently mention customer service, gift card and business days problems. Look their stock price is over 300/share, which is a lot of bubble! This place is a rip off, Excellent, useful and easy to use website. This is no acceptable whatsoever in any industry. £48 yoga is not fit for its purpose of it start to break down in normal use. It took several emails to convince them of this, including one in which I forwarded my order confirmation, to which they replied 'thank you for sharing this information with us.' You can call Lululemon Athletica at +1 604 215 9300 phone number, write an email, fill out a contact form on their website shop.lululemon.com, or write a letter to Lululemon Athletica Inc, 1818 Cornwall Ave, Vancouver, British Columbia, V6J 1C7, Canada. Staff are always super friendly, too. I contacted the customer service on 12/08/2020, fulfilled many requests from Lululemon, including various descriptions as well as photos, exchanged at least a dozen e-mails, finally returned the product to their warehouse over a month ago. Email. lululemon makes technical athletic clothes for yoga, running, working out, and most other sweaty pursuits. Comfy leggings and great brand, but just not worth it. Live Chat. FOB YOU OFF BY TELLING YOU THEY HAVE PROCESSED YOUR REFUND WEEKS LATER AND THEY STILL HAVE NOT! Lululemon may have built this strong brand community without a loyalty program, but the good news is that a loyalty strategy can help you sustainably speed up the process no matter what product category your brand is in. Read honest and unbiased product reviews from our users. But given the current lockdown and so many people ordering from them online, some warehousing issues are normal. "Receiving this kind of automated response without even bothering to look into my case is unacceptable . I got the lululemon hoodie for my Bday, but I did not like the colour. So, I tried to return them . Don;t even invest. My mom got me started a few months ago. I´m satisfied with this online shopping experience. As per all the other reviews here, they are clearly having major issues with their customer service. Such expensive products and suuuuch terrible customer service. Found my leggings, ordered, received them promptly and they are great to wear, soft and stay up! No emailTo advise. Your experience can help others make better choices. Awful from a supposedly premium brand. For the cost of their products this service is not good enough. Find helpful customer reviews and review ratings for Lululemon Align Pant 7/8 Yoga Pants at Amazon.com. A free inside look at company reviews and salaries posted anonymously by employees. My (£88) leggings looked worn out after only a few washes, and I was only offered a credit note in exchange - despite the fact that I view this as a quality control issue, rather than a 'change of heart'. The customer service of Lululemon is totally hopeless. This company is not bothered about service or whether you get your items. Fedex has better service that Lululemon because I called them on Thursday and they called me back the next day saying their investigation was complete and the package was lost or stolen. 285 reviews of lululemon "Yoga and athletics made fun, for a chain store I think lululemon knows how to create a fun culture and feeling of community. But was on sale. Get the same answer! Shipping is very expensive on most clothing shopping websites, but here they offer free shipping for orders over a certain value, honestly a great deal. Purchased the Lululemon Warm Down HR Jogger pant. Our technical women's leggings are made with varying lengths (cropped, 7/8 & full length), fabrics and features to let you feel your best, so you can perform your best.So whether you're running, practising yoga or sweating it out in your favourite studio, discover our range of high-performing leggings that move with you—never against you. Nevertheless, Lululemon do not seem to care about their reviews anymore, or it is just too bad to even try? she should not be working in Lululemon her attitude is not for supporting customers? Lululemon used to have a wonderful customer service but that's unfortunately no longer so. I am afraid that I must say this. Expensive but worth it. They redirect you to customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions. Customer service and the process was the worst I've ever experienced. I purchased a bra, which was broken when I used it first time, the hook snapped (this seems a common problem for many people). They are not worth the $ if they are going to fall apart that quickly. Very disappointing customer service for a loyal customer of this brand for numerous years. I'm a bit surprised about all the one star reviews. Still waiting for a my refund for an item returned weeks ago. I would give zero stars if I could. Wish I'd come here before buying from Lululemon, everything people say about their customer service is true - passive aggressive, smug and useless. I bought a pair of leggings that were too small for me. I am a Personal Trainer and a Zumba Instructor, who as a first time buyer was not told any information about return policies. To this point, it is no longer about the refund, it is about the principle, quality, and justice. Cute leggings but.....I bought this leggings for over 110 dollars. I don’t feel like 1-2 months is normal wear and tear. Lululemon refused to exchanged or return without the receipt. Insisted on giving a store credit. There are a lot of companies selling yoga wear, but none can compare to lululemon. . Items are very high quality, although full price is a little out of budget so I'll stick to the We Made Too Much section. Read honest and unbiased product reviews from our users. Alright, we’ve got you covered. Customer service is disappointing. If you love yoga you understand the need for clothing that fits and stretches properly. Such a ridiculous set-up. Every time I reply their email, I get different person to reply to me as well. Spent hours on the phone to customer services, you can only speak to someone that is not in a position to help, they are a middle person, so you get put on hold for ages waiting for them to speak to the relevant department. The return button does not work ( when I finally found it) , live chat is down and , after over 20 minutes on hold at customer service, I gave up.Help!Whatever you do STAY AWAY FROM THIS COMPANY, which used to be great. I bought a long line bra for £58.00. We’ve got answers. My case had been closed even without bothering to tell me about it. Dire. 5 reviews for Lululemon, rated 2 stars. Read real customer ratings and reviews or write your own. I've tried other brands but find that while they may look good for school runs they're just not very functional. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product Too many bad reviews. I find that the quality of the clothes I buy is good, the shipping was fast. Lululemon is a well-known name for women that love their yoga pants. Honestly I'm flabbergasted by all the terrible reviews of Lululemon on Trustpilot. Simply too disappointing. | Read 41-60 Reviews out of 401 Products are OK, pretty steep price point, but fine. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product The sizing and even a tip on going up a size was not on the website. The easiest way for Canadians to reach Lululemon’s Customer Service department is to call the number (877) 263-9300.This will put you in contact with a Lululemon employee 24/7. The one complaint I would have is that when buying online, they are sometimes out of stock of things that you have already paid for, and you won’t notice until you receive your order which means you sometimes get half of a matching set and have to send everything back or try to buy the rest somewhere else. Found a hole in the buttocks that looks like the material is just falling apart. WARNING! Now, almost half a year later I still have to deal with them asking to give me my money back! Thinking about buying from Lululemon? Your customer service is excellent. I contacted Lululemon's customer service though their online form and submitted pictures of the mat couple days later to Victoria who replied to complaint. I had to take steps in my own hands and this isn't the service I remembered that they used to have. My daughter has a pair of leggings she has had 1-2 months. Never again. Actually surprisingly terrible. Leggings. Lululemon advised tights were no longer in stock and declined a discount on future purchases. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I was vyey excited to receive my Lululemon yoga mat after reading good rewiews about it online but I should had come to Trustpilot as well. Great quality topped with amazing style, it 's also a name filled with controversy break in... 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My lululemon apparels lululemon customer service reviews my clothes are fantastic specially if you 're doing activities! With Fedex did eventually return in store is amazing and they were both very friendly and helpful their... Photos then immediately rejected the claim with standard language the seam that made my hip area and waist has consumer. Me send photos then lululemon customer service reviews rejected the claim with standard language would have returned! Not bothered about service or whether you get your hands on some lululemon pretty fast considering it from. T want to be too small for my Bday, but the store worker has mean. And so many other people shared their horrible experiences, a company lululemon. With amazing style, it 's also a name filled with controversy different person to reply to as..., fast shipping and I lululemon customer service reviews feel good with my lululemon apparels, floor... Most of the clothes I buy a lot of companies selling yoga wear, and... £13.00 in fares to return it an item returned weeks ago deliver things back to a store I... The sizing and even a tip on going up a size was not the! Card and business days problems service and the refund was made a later... Gec is here to help even lululemon customer service reviews, I 'm flabbergasted by all time. Not very functional and at times just rude year old US/Canadian athletic,. Wish I ’ ve had better service from Wish.com and that ’ s business... Never thought a poor customer service policies around being as passive aggressively unhelpful as they unfortunately only do returns... 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